Anthony Malbrough Jr

Phone: 346-***-**** Email:ady7z4@r.postjobfree.com

Linkedin: https://www.linkedin.com/in/anthony-malbrough-4829025b/

PROFESSIONAL EXPERIENCE

G2/Trust Radius/SoftwareReviews

May 2022 - Present

Software Reviewer; Freelance Contract

Conducted in-depth reviews of software products and services, assessing features, functionality, usability, and performance.

Published a number of reviews on G2, Trust Radius, and SoftwareReviews that include major software systems (ERP, CRM, CMS, etc.) and software development platforms (MS Dynamics 365, Power BI, NetSuite, Azure DevOps.

Maintained up-to-date knowledge of market trends and emerging technologies while developing expertise in Windows, mobile systems, business video systems and more.

Received positive feedback from readers and industry experts for insightful and informative reviews.

Continuing Education

April 2020 - Present

Completed several online courses to develop and enhance skills and knowledge relating to Microsoft and Windows support, ServiceNow systems, system administration, and more.

Courses included: Learning ServiceNow, Microsoft 365 Essential Training for Administrators, Windows Server 2012: Installation and Configuration, Windows Server 2016: Install and Configure Active Directory, Windows Server2019: Configure Hyper-V, Learning Office 365 (Microsoft 365), Learning CentOS Linux, Learning Linux: Introduction to Linux, SkillUP by Simplilearn – HTML & CSS

ExxonMobil (Contract)

November 2018 - February 2020

Deskside Support

Participated in daily Agile Kanban and weekly retrospective meetings to discuss tasks, incident response, safety, and cybersecurity concerns.

Provided L1 and L2 support.

Provided L3 support.

Performed In-Place upgrades for over 5,000 users to Windows 10 version 1809 per week.

Developed JSA guidelines with a Business Consultant to provide solutions for safer work environment.

Prioritized and handled 10+ tickets and backlog tickets through a Kanban board and BMC Remedy each day.

Troubleshooted HP servers for connectivity issues.

Deployed and enrolled Apple and Android devices.

Performed SCCM remediations to protect and apply updates to users systems

Performed Bitlocker remediations to secure data against unauthorized access

Worked with Plaxis 2D&3D and GeoX vendors to obtain licenses and escalated to resolve issues

Performed AD Administration on user accounts and transferred devices to a different OU

Troubleshooted internet and email connectivity issues for onsite and home-based users.

Provided training and assistance to new hires.

Enterprise Products (Contract)

October 2017 - August 2018

Desktop Technician

Performed software loading and imaging on 200+ HP machines shipped out to different sites per week including TX, LA, OK, NC, SC, GA, CO, NM, and WY.

Used LANDesk for administration

Provided printer support on local and network printers

Migrated and deployed over 200+ users machines to Windows 10 Enterprise each week

Provided trade floor support and involved in monitor project on trade floor

Installed, configured, and tested Windows 10, SAP, AspenTech, AutoDesk, Thomson Reuters, Delorme-XMap, Oracle 11g, ArcGIS, Outlook 2016, Server Management Studio, PI Clients, Adobe Acrobat Pro, Right Angle, and other licensed applications.

Provided after-hours support for control room users to upgrade machines, set up Cisco Surveillance, and install Avaya X One Communicator for Avaya internet phones.

Motiva Enterprises (Contract)

January 2017 - May 2017

Desktop Support Rep

Performed AD administration on users accounts, computer accounts, and reset passwords.

Assisted users as a floorwalker for after deployment support.

Setup and introduced One Drive for Business, Office 365, and VPN for 200+ users each week

Installed, configured, and tested SAP, Right Angle, Symantec Encryption, PI Clients, Citrix Receiver, Google Earth, VPN, Smart Plant, Intergraph, AspenTech, and other applications in order to meet established quality standards.

Involved in a Skype for Business project to configure soft numbers

Imaged and built over 300+ machines each week

Shell Oil Company (Contract)

June 2015 - October 2016

Desktop Engineer II

Performed asset management through HP Service Manager 9 and Citrix ZenDesktop each day.

Deployed iPhones and Android devices to users and for E-discovery

Assisted in a monitor project to deploy monitors for 2 Shell locations in the downtown area.

Prioritized imaging as highest priority each day.

Maintained a loaner and wipe machine inventory on over 1000 machines.

Tested Remote Access software for connection issues.

EDUCATION AND CERTIFICATIONS

Tarleton State University

Bachelors of Science: Computer Information Systems

MCP Microsoft Certified Professional

MCSA: Windows 10

Azure Fundamentals (AZ900)

(MTA) Windows Operating Systems

(MTA) Windows Server Administration

(MTA) Security

(MTA) Networking

AWARDS

ExxonMobil Deskside Support team award "The Better Anthony" award for improving and being a better technician.

TECHNICAL SKILLS

Highly organized IT support professional with 6+ years of industry experience in hardware/software installation, Level 1 and 2 IT Desktop support, and AD user support.

Experienced in resolving walk-in calls, remote support, and incident tickets using ServiceNow and other ITL standards.

Highly skilled in device configuration, cybersecurity, Software updates, hardware support, mobile support, PC/laptop/peripherals maintenance, deployments, and support.

Microsoft Certified Professional with MCSA: Windows, Azure, and Windows server and operations certifications. Desktop Support Tier 2, Desktop Support Tier 3, and System Administratior roles.

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