Customer Service Representative

LEANNE BERGEN

On-Site Service Representative

CONTACT

**** *. **** ***** ****

Waco, TX 76708

254-***-****

**************@***.***

CERTIFICATIONS

-CBCS Billing & coding

specialist

-Obstetric Ultrasound

SKILLS

-Proficient in Microsoft

Word, Publisher, Excel,

PowerPoint, & Outlook

-Communication

-Organizational accuracy

-Relationship building

-Proactive

-Strategic thinking

-Assertive

McLennan Community

College

Waco, Texas

Basics

2004-2007

REFERENCES

Available upon requests

WORK EXPERIENCE

Because Of You Ultrasounds - Waco, Texas 2009-present Sonographer

-Founded Because Of You in 2009 specializing in 3D/4D/HD Ultrasound Images.

-Managed day to day operations and all aspects of the business including accounting, marketing & budgeting.

-Effectively built and maintained beneficial relationships with clients, with a heavy emphasis on personal attention and customer service.

-Intellectually curious with strong leadership, communication, and problem-solving skills.

-Developed strategies for implementation to increase customer loyalty through proactive surveys, coupon programs, and social media engagement.

-Supervised and trained employees.

Mr. Ink Jet Inc. - Waco, Texas 1998-2008

Customer Service Manager / Sales

-Effectively supervised day to day front-end operations of a busy customer service department.

-Hired, trained and mentored customer service agents and staff.

-Promptly answered and resolved customer inquiries and concerns.

-Headed inbound sales calls, and all payment calls.

-Completed projects on time to ensure performance standards were met.

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