Customer Service Front End

Location:

William Penn Annex West, PA, 19107

Posted:

August 25, 2023

Contact this candidate

Resume:

Lynne Peterson

** *. ******** ***, ***** Darby, Pennsylvania, 19082, US 484-***-**** ************@***.*** Summary

Extensive 30 years plus background and experience in customer service, supervisory, management, and clerical field. Team player who is self-directed and motivated and can work independently. I am pursuing remote positions.

Retail operations management

Inventory control

Customer rapport

Merchandising

Customer relations

Computer

Typing

Soft skills

Phone

Fax

Printer

Staff training and development

Information Technology/Business Management - Some college (No degree) University of Phoenix Philadelphia, PA

Computer Programming - Some college (No degree)

Community College of Philadelphia - Main Campus Philadelphia, PA High School 1976

Franklin Learning Center Philadelphia, PA

Peco Energy Customer Care Representative November, 1999 to March, 2023 An Exelon Company Philadelphia, PA

Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.

Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.

Ensure that customers and internal departments are properly communicated with. Documented and detailed calls and complaints using the call center's CRM database. Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.

Customers were educated on billing, payment processing, and customer service policies and procedures. Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Professional Summary

Skills

Education

Work History

Manager December, 1999 to March, 2001

KB Toys, Inc. Philadelphia, PA

Responsible for daily operation of store

Promoted customer loyalty by resolving escalated conflicts to complete satisfaction. Was in charge of hiring and training new employees, as well as creating employee schedules. Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.

Dealt with customer service issues as they arose.

Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand.

Front End Supervisor June, 1996 to December, 2000

Glazier ShopRite Supermarket Philadelphia, PA

7 months of cashier and customer service responsibilities before promotion of Front End Supervisor. Duties included: scheduling cashiers, counting of cash, keeping area of cashier‘s clean, providing customer service, conducting interviews, balancing daily transaction and cash totals.Checked cash drawers in checkout stations to make sure there was enough money.

Emphasized the importance of security and customer tracking to reduce store losses. Temporary Employment Associate September, 1979 to June, 1996 The Bettinger Company, Inc. Philadelphia, PA

Provide temporary services such as bank teller, customer service, cashier, clerical, clerk, receptionist, and telemarketing.

Keypunch Operator September, 1975 to June, 1979

Computer Input Services Upper Darby, PA

The Church of Jesus Christ of Latter-Day Saints, Philadelphia, Pa. References:

Denise Blount

Close friend

Contact# 215-***-****

Septa retiree

Eziekle Hernandez

Church Bishop

Cell# 612-***-****

Ann Roushar