Danielle Moore

Country Club Hills, IL ***** ady7wu@r.postjobfree.com 708-***-****

CAREER OBJECTIVE:

To obtain a position as a team-player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.

PROFILE

Motivated individual-quick learner-Tactful with professionals at all levels. Accustomed to handling sensitive, confidential records. Assertive with new projects and assignments.

RELEVANT EDUCATION

Prairie State College Chicago Heights, IL 2013-2016

Northwestern Business College Bridgeview, IL

Associates Degree Paralegal Studies 2000

PROFESSIONAL EXPERIENCE

Millennium Gardens Residential Group Home April 2022-Present

Support individuals with developmental disabilities to have a better quality of life. Promote health, safety and wellbeing of individuals by assisting with daily living activities and reaching personal goals.

Interim Care Coordinator-Aunt Martha’s Youth Services October 2018-2021

Provided interim case management services for DCFS youth through effective care coordination. Conducted diligent search of historical and current medical documents. Educated youth and caregivers on the Healthworks Network of services and providers. Ensured timely scheduling of mandatory comprehensive health evaluation. Ensured youth were enrolled with primary care physician and dentist. Transported youth to medical appointments.

Customer Service Associate Amazon.com April 2017-2018

Delivered timely, accurate and professional customer service to retail customers while effectively communicating via phone, email and chat. Utilized a variety of software tools to navigate customer accounts to resolve post-sale problems. Conducted thorough research and reviewed policies and communicated effective solutions.

Case Manager-TASC, INC. Jan 2002-Sept 2009

Provided case management services to Adults in criminal justice system. Assessed individuals needs using DSM-IV criteria-prepared referrals for substance & alcohol abuse treatment-data entry-updated system with new client information-made court appearances for probationers case-provided updated status reports to probation/parole officers-administered urinalysis testing for clients. Performed other duties as assigned.

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