VIVIAN E. ORTEGA

**** ** *** *** ******* FL. ****7

Phone number 954-***-****

ady7w8@r.postjobfree.com

QUALIFICATIONS SUMMARY

Highly organized and motivated team-builder. Lead by example and assure the execution of all safety, production and quality operations and policies. Strong organizational skills and highly adaptable working in a wide variety of environments with excellent record. Demonstrated success in motivating staff to peak performance levels. PROFESSIONAL EXPERIENCES

2015 To Present

Academy for Young Learners Hialeah, Fl.

Assistant Director

• liaison between staff and director

• coordinated schedules, breaks and coverage of classes daily

• Maintain an up-to-date account of student attendance

• Completed and updated government program applications for students

• Supervised daily operations

• Maintain a constant communication with parents, teachers, administration allowing for effective work environment.

• Maintained all information up to date in ProCare Administrative system

• Clerical duties such as data entry, updating google drive student records, office support 2011 to 2015

Open Valley Academy Pembroke Pines, Fl.

Administrative Assistance

• Responsible for accurate and timely booking of incoming payments.

• Record credit cards, cash and checks received into the accounting system

• Responsible for the monthly Banks & Accounts reconciliation skills

• Prepare and charge weekly customers expenses

• Data entry

• Managed 20 employees a day and made sure everyone is on task in performing their duties

• Responsible for coordinating meetings, office support 1998-2011

Solar Energy & Resources Inc. Toa Baja, P.R.

General Manager

• Communicated effectively utilizing strong interpersonal skills

• Managed large amounts of cash and credit transactions in fast-paced environment

• Prepared and reconciled cash and credit before and after each event

• Supervised and managed volunteers during events

• Monitored, organized, and re-stocked inventory after each event

• Managed 25 employees a day and made sure everyone is on task in performing their duties. I made sure my staff knew what they needed to do and they finished before their shift ended.

• Resolve customer complaints vis phone, email or mail.

• Assist with placement of orders, refunds or exchange.

• Answer questions about warranties or terms of sale

• Utilize computer technology to handle high call volumes.

• Handle changes in policies or renewals

• Use telephones to reach out to customers and verify account information

• Work with customer service manager to ensure proper customer service is being delivered

• Coordinates daily shipping activities which includes daily order processing, insure proper packaging is used, creating shipping documentation and entering data.

• Work with the brokers, transport and warehouse to coordinate and monitor arrivals shipments of product to customers, and warehouse.

• Reviews international freight invoices for accuracy and assigns coding to insure costs are charged appropriately. Complete export declarations when applicable. 1995-1998

Mova Pharmaceuticals Corp. Caguas, P.R.

Quality Control

• Developed and organized plant quality system

• Trained plant quality personnel

• Worked with production to make operators responsible for quality

• Worked in teams to develop Process Flow and Control Plans

• Customer Liaison for quality issues

• Ensure quality shipping and packing of products

• Inventory and tag out expired products

Monitor product quantities for shipment

EDUCATION

1991-1996

Polytechnic University of Puerto Rico

BA in Industrial Management

Relevant Coursework: MRP manufacturing software, production & operational management. ADDITIONAL SKILLS

• Bilingual Spanish and English

• Proficient in Microsoft Office (Word, Excel)

• Proficient in Google Drive

• Customer Relationship Management

• Certified CPR and First Aid

• Notary Public

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