Quincy Gallegos

Middle River, MD *****

501-***-****

ady7v4@r.postjobfree.com

Professional Summary

Driven professional with 4 years of Information Technology expertise in Tier 1 and 2 Cyber Security. Assist and Troubleshoot customer technical priority 1-4 issues with end-user software inquires across a variety of platforms. Proven communication, leadership, and networking skills with high energy and integrity. Looking to bring passion for creative solutions and quality customer service.

CLEARANCE

Active Secret Security Clearance

CERTIFICATE

CompTIA Sec+

CORE COMPETENCIES

Network Administration

Leadership & Team Building

Independent Worker

Systems Administration

Critical Thinking

Decision Making Abilities

Provide Proactive Customer Outreach

Flexible & Adaptable

Provide Excellent Technical Support

PROFESSIONAL EXPERIENCE

Network Administrator, September 2019 – January 2023

United States Marine Corps - Marine Corps Cyberspace Operations Group (MCCOG) Quantico, VA

Provided direct support to the Marine Corps Enterprise Network (MCEN) Battle Captain in the immediate identification of Commander’s Critical Information Requirements (CCIR) to include documenting detailed issues of unclassified and classified enclaves on Enterprise and Tactical Wide Area Networks (WAN).

Answer questions about network and product features to resolve user problems.

Researched client’s issues to resolve end user problems promptly.

Consistently exceeded expectations for customer satisfaction and call volume.

Closed 95% of trouble tickets on the first call without escalation.

Supervised team of Marines and contractors controlling over 5000 unclassified/classified tickets utilizing Enterprise Remedy ITSM Suite, Microsoft Teams, Outlook Web Access (OWA), mobile devices, and operations aboard Navy ships.

Maintained accountability of high priority incidents and work orders affecting the Marine Corps Enterprise Network.

Experience working in DOD cyber security environments supporting Battle Captains and Network Operations Center Leads.

Created 350+ Significant Activity Reports to inform senior leadership along with 3 Network Battalions.

Managing up-to-date information for field operations, degradations, outages, deployments, spillages coops.

Systems Administrator, January 2023 – Present

Visionary Technologies – Lite Cloud Hosting Baltimore, MD

Utilize remote access tools and software (I.e., Barracuda RMM, Zoho Assist, Quick Assist, and Syncro) to provide comprehensive technical support and assistance to end-users, resolving hardware and software problems efficiently.

Maintain and manage Zoho One’s remote ticketing system, accurately documenting issues, resolutions, and follow-up actions to track and improve service quality on over 1,250 Trouble Tickets.

Proficiently navigate and manage the Rent Manager software platform, effectively operating its features for check scanning operations multiple times, a day.

Proactively monitor printer and scanner performance using specialized software, identifying potential issues, and resolving them promptly to avoid disruptions.

Successfully execute onsite installation and site surveys of Cisco Firewalls and Wi-Fi networks, ensuring proper hardware setup, configuration, and integration with existing infrastructure.

Expertly oversee and administer VoIP systems, implementing changes for voicemails and extensions, ensuring smooth call quality, and reliable communication for the organization.

Quickly identify and report downed circuits to the international carriers, ensuring prompt response and minimizing downtime for critical systems.

Maintaining multiple Domains Controllers by utilizing Active Directory integration with other Microsoft services, such as Exchange Server, SharePoint, Office 365, and Microsoft Teams facilitating seamless collaboration and data synchronization.

EDUCATION AND TRAINING

Marine Corps Communications Electronic School (MCCES) - Twenty Nine Palms, California 2020

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