Technical Support Customer Service

Contact

Skills

Certifications

Work History

Technical Support

Reynaldo Santo Domingo

Easy going and highly motivated. Organized and dependable candidate with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals. Address

Cleveland, OH, 44134

Phone

440-***-****

E-mail

ren.santodomingo@gmail.c

om

Microsoft Office

Phython

Customer Service

Mechanical Maintenance

Technical support

Windows/Linux OS

Project Management

Quality assurance

Bash/Powershell

2023-08 AWS Developer - Associate(DVA-C02)

2023-03 AWS Solution Architect - Associate(SAA-C03) 2023-02 AWS Certified Cloud Practitioner(CLF-C02)

2022-12 Google IT Support

2022-11 PCEP – Certified Entry-Level Python

IT Technician

Signet Jewelers, Fairlawn, OH

Monitoring and Maintaining Network

Performance: Ensured optimal network health

and service availability using various monitoring

tools.

Incident Management and Resolution: Identified,

investigated, and resolved data center incidents

swiftly and effectively.

Ticket Management: Handled user-generated

tickets, provided resolution, and escalated issues as necessary.

Documentation: Prioritized documenting incident

reports to maintain a thorough record of issues

and resolutions.

Communication: Communicated network

statuses, planned maintenance, and incident

updates.

Hardware Maintenance: Assisted in critical

hardware maintenance tasks.

2023-01 -

Current

Education

Machine Operator Level V

Giesecke+Devrient, Twinsburg, OH

Calibrated, tested and adjusted machine settings

or controls in preparation for production

operations.

Tended operating machinery to identify

equipment malfunctions and locate sources of

product defects.

Cross-trained and provided backup support for

organizational leadership

2022-10

Regional Supervisor

Lodging Industry Inc, Sandusky, OH

Managed hotel openings, divestitures, and

conversions, including process set up, taxes, and

other related activities

Drove operational improvements to 13 hotel

locations to drive success in revenue, customer

acquisition and cost-reduction objectives.

Applied strong leadership talents and problem-

solving skills to maintain team efficiency and

organize workflows.

Hired and trained new employees, demonstrating

best methods for serving clients and guests

2006-11 -

2016-03

High School Diploma

Elyria High School - Elyria, OH

2005-06 -

2005-06

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