KRAYEM AJJAWI

***** ** ****** **, ********, AB T*Z 2M9

Phone: 647-***-****; Email: ady7sr@r.postjobfree.com

Profile/Objective: To obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business via 15+ years Information Technology experience from various global industries.

HIGHLIGHTS OF QUALIFICATIONS

10+ years of experience in System Admin, Azure Admin & Database Management and Developing

15+ years of experience in Web Industry (Designing, Developing, Mastering, Hosting Management, Domain Names Management, Backup/Restore Websites files and databases)

Proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives & profitability norms.

Highly motivated, positive, and goal-oriented professional.

Effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities.

Technical/Computer Skills:

Operating Systems: Microsoft Windows XP/Vista/7/10.

Azure Administration (Az AD, VMs, WebApps, Storages)

Windows Server (2008/2012/2016,2019)

oDomain Controller

oActive Directory

oHyper-V

oDNS and DHCP

oStorage

MS Teams Direct-Routing

Skype for Business

PowerShell

Office365

MS SQL2005/2008/2012/2016

IT support (+A, configuring small LANs)

Joomla & WordPress CMS

EMPLOYMENT HISTORY

Network Specialist (L2) (Mar 2020 – Present)

GoCo Technology Limited Partnership (www.goco.ca)

Implementing MS Teams Direct-Routing projects using PowerShell & Office365 Portal:

oCreating Direct-Routing Gateways.

oCreating the needed voice policies.

oEnabling users for Direct-routing Enterprise Voice.

oCreating MS Teams Auto-Attendants & Call Queues on Office365.

oTroubleshooting MS Teams Calls on Office365 and SBC.

Preparing the SBC (Ribbon - SBC 5400) using CLI:

oCreating Options SMM & modify fqdn and ports.

oCreating Zones & Assigning SMM rule to Zone.

oCreating SIP Signaling Ports.

oCreate SIP Trunk & Add IP Peer.

oCreating Routing Label & Routes.

Technical Specialist (Nov 2017 – Mar 2020)

BroadConnect Canada, now part of GoCo (www.goco.ca)

Skype for Business (Creating and managing users and voice policies, troubleshooting soft-client & Hard phone, Voicemails on Exchange UM, Creating Auto-Attendant on Exchange UM, Office365 integration with on premises Skype for Business)

Provide technical support guidance including communications with clients, hardware, and software diagnosis, and troubleshooting problems

Work with the customer to implement processes and improvements to support customer service levels

Collect feedback from customers

Provide on-site deployment and training services as required

System Admin On-premises and Office365 (Nov 2017 – Nov -2019):

oHypervisor admin: Building, configuring, patching, upgrading, and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)

oUser admin: Creating & managing user identities

oBack up & Storages

Web Designing, Mastering and Developing (Volunteer) (May 2017 – Nov 2017)

Wayfinders Business Cooperative (www.wayfindersbusinesscooperative.ca), Edmonton, AB

Designing and developing the website Using Joomla 3.x

System Admin & Database Management (Feb 2011 – Feb 2017)

Palestine Today Satellite Channel, Beirut, Lebanon

Newsroom Database Management (Backup, Restore, Reports, Maintenance)

Analyzing system logs and identifying potential issues with computer systems.

Applying operating system updates, patches, and configuration changes.

Installing and configuring new hardware and software.

Website Database Management (Backup, Restore, Reports)

Website Hosting Management, Live Stream Management

User Admin, Creating & managing user identities

Answering technical queries and assisting users.

Troubleshooting any reported problems.

IT and Web Development Coordinator (Aug 2010 – Feb 2011)

Arab Resource Collective www.mawared.org, Beirut, Lebanon

Web Mastering and Developing all the websites of the Arab Resource Collective Programs and Projects using PHP/MySQL and ASP.NET/MSSQL

IT Support

Desktop Application Developer (Dec 2009 – Aug 2010)

ARAM Information Technology, Beirut, Lebanon

Desktop Application Developer using Delphi/Paradox DB

Webmaster, Computer Project Coordinator, IT Support (Jun 2001 – Aug 2006)

The National Institution of Social Care and Vocational Training, Sour Rashidieh, Lebanon

Coordinating the Computer Project in The National Institution of Social Care and Vocational Training / Rashidieh Center

Designing and webmastering the website of the center (HTML, JavaScript, PHP, Graphics)

Training the staff

Teaching courses (windows, Office, Web design, Internet using)

IT support (Networking, Servers)

EDUCATION

AUL: Arts, Sciences & Technology University, Lebanon (2009)

BSc in Computer Communications with a GPA 3.3/4 (with IQAS Assessment)

Siblin Training Center, Lebanon (2000)

2-Years Diploma in Industrial Electronics with a score of 84.33%

Lebanese Baccalaureate, Scientific section. (Experimental science) (1997)

High School Diploma

Relevant Trainings:

Microsoft Front Page 2000 (LCT center, 2001)

Java Language Programming (LCT center, 2002)

Introduction to UNIX (45 hours course, 2004)

CIW master designer (ACT College, 2006)

TOT (Training of Trainers: course with European Union and IFOA university - Italy, 2005-2006)

MCTS web application with .NET framework technology (New Horizons 2007 – 2008)

Joomla open-source web application Content Management System (AUL University - 2008)

Website Managing & Search Engine Optimization (UCMT Media Training - 2012)

MCSA SQL server 2012 (ITgrammar - 2015)

MCSA SQL server 2016: Querying and Developing (Pluralsight - 2016)

MCSA Windows Server 2016 (Pluralsight -2018)

AZ-104 Microsoft Azure Administrator (Udemy & Linkin Learning)

References available upon request

Contact this candidate