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Executive Director Customer Service

Location:
Decatur, GA
Posted:
August 25, 2023

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Resume:

JOHN C. REID, JR.

**** ******** ***** ***. ******* Ga. 30034 678-***-****

ady7sd@r.postjobfree.com,

Objective: Position in Executive Director and Management, utilizing my excellent written and verbal communications skills, and my ability to strengthen and build community partnerships.

PROFESSIONAL SUMMARY

Accomplished Non-Profit Executive with over 25 years of diverse experience as a VP of Operations and Executive Director

Supervised daily operations of local BGCMA / YMCA branches

Articulate in facilitating, motivational and team-building seminars

Successfully identified and cultivated major donors to increase contributions.

EDUCATION/CERTIFICATIONS

1985 Bachelor of Science, Physical Education Winston Salem University North Carolina

1987 Day Camp Service Area Trainer

1998 Senior Director Training

1999 Executive Development Program

2009 Board Development Training

2015 Academy of Boys & Girls Club Professionals

PROFESSIONAL EXPERIENCE

Leadership, Management, Administration

Successfully managed operating budgets in excess of $4.5 million dollars.

Directed interviews for executive and development directors and new board members.

Ability to recognize a gap in services and create appropriate programming.

Consultant for free weights/nautilus equipment

Planned and supervised two after-school directors of 25 schools

Coordinated and conducted retreats for senior and junior management staff.

Instituted a line item budget format to ensure fiscal responsibility.

Highly effective in space development, management and control.

Managed outdoor sport complexes

Staff Development

Managed a team of dedicated employees 8 Professional staff, 12 full time and 75 volunteers.

Trained, supervised and evaluated staff instituting coaching and retention policies.

Allocated staff resources

Mediated personnel disputes

Improved staff customer service skills which increased membership satisfaction and retention.

Program Development

Created new programs to address the needs of 650 low incomes and underserved families.

Created family driven programs to encourage family bonding and healthy lifestyles.

Created Volunteer Coaches Manual/State wide Basketball Tournaments.

Collaborated with local school systems to increase membership and enrollments in youth and adult programming.

Directed the successful start-up of a new Pre-School/Pre-K Program

Fundraising / Development

Secured community grant from the Annie E. Casey Foundation in the amount of $500,000 dollars for four year community service projects.

Secured endowment funding from community donors in excess of $50,000 dollars.

Recruited board members who were excellent fundraisers and donors in excess of $150,000 dollars

Concieved organized and implemented numerous successful fund raising events.

Partnered with state and local governments to secure grants for programming.

Supervised capital campaign for new facility and expansion of existing facilities.

Cultivated and sustained relationship with professional athletic teams I,E, the Cleveland Cavaliers, Atlanta Braves, Atlanta Falcons and the Atlanta Hawks.

Marketing

Successfully marketed BGCMA / YMCA programs to local communities.

Oversaw the preparation of program brochures and flyers.

Used local media outlets and social media to advertise special events, membership and programs.

Participated in local health and social service fairs.

Built partnerships with home owners and local businesses to advertise membership campaigns.

Community Outreach / Collaboration

Oversaw the annual Back to School Rally providing 500 low income families with backpacks and school supplies.

Supervised the holiday food baskets and toys for tots’ campaigns serving 250 community families.

Served on the Superintendent interviewing committee for local school system

Collaborated with social service agencies, private gyms and city recreational facilities to increase the presence of the BGCMA / YMCA in local communities.

Collaborated with community churches to create out of school time teen programming.

Written and Oral Communications

Made presentations to state and local officials to garner support for annual campaign.

Wrote and presented informational briefs to community partners to maximize resources.

Effectively counseled team leaders and supervisors.

Compiled monthly and annual fiscal budgeting reports.

EMPLOYMENT HISTORY

Boys & Girls Club of Metro Atlanta, Atlanta, Georgia

07/2013 – Present Executive Director

L. A. Fitness, Tucker, Georgia

09/2012 – 06/2013 Sales/Marketing Counselors

Greater Cleveland YMCA, Euclid, Ohio

01/2010- 07/2012 Executive Director

Butler Street YMCA, Atlanta, Georgia

09/2008 - 12/2009 Vice Presidents of Operations

South DeKalb Family YMCA, Decatur, Georgia

08/2004 - 09/2008 Executive Director

Butler Street YMCA, Atlanta, Georgia

06/2002-08/2004 Group Vice President

06/2000 - 06/2002 Executive Branch Director

South DeKalb YMCA, Decatur, Georgia

06/1996 - 06/2000 Associate Executive Director

01/1987 - 05/1996 Senior Program Director & Program Director

Professional References

Maurice Horsey

25825 Ravenwood Circle

Daphne, Alabama 36526

336-***-**** E-mail: ady7sd@r.postjobfree.com

Stewart Williams

1275 Peachtree Street NE.

Atlanta, Ga. 30309

404-***-**** Email: ady7sd@r.postjobfree.com

Willie Brown

20875 Miller Ave

Euclid, Ohio 44132

216-***-**** Email: ady7sd@r.postjobfree.com

Oakland Lewis

24220 Yosenitr Drive

Euclid, Ohio 44117

216-***-**** E-mail: ady7sd@r.postjobfree.com

Rc. Pruitt

275 E. Lake Boulevard Southeast

Atlanta, GA 30303

404-***-**** Email: ady7sd@r.postjobfree.com

Sarah Holmes

711 Bethel Rd.

Conyers, GA 30012

404-569-3584Email: ady7sd@r.postjobfree.com

Norman Joyner

3225 Wyndham Park Lane

Decatur, GA 30034

312-***-**** Email: ady7sd@r.postjobfree.com

August 31, 2015

YMCA of Northwest Florida

410 N. Palafox

St. Pensacola, FL. 32501

Dear Michael Bodenhauser

Please consider this letter and the attached resume as my application for Executive Director of the YMCA of Northwest Florida, Pensacola, FL. You will note on the attached resume the scope of my extensive experience in Leadership, Membership/Programs Development, Board /Staff Development, Relationship Building Skills, Fundraising and Community collaboration and outreach.

I am an astute results oriented leader with 18 years of extensive executive level experience, with a proven success in managing multimillion dollar programs, memberships, and facility operations. Having worked and lived in diverse communities throughout the USA successfully delivering services in many different capacities I bring an ability to steer a YMCA culture of excellence guided by applicable strategic initiatives. I am a critical thinker and adept negotiator who can apply extensive knowledge of the YMCA industry and government relations to provide opportunities for the next generation in areas of concentrated poverty.

I have developed programs to successful strategies to address concentrated, intergenerational systemic poverty issues that are comprehensive in nature and address the full range of obstacles that stand in the way of poor children.

My skills and experience in Strategic Planning, Annual Fundraising, Budgeting and Fiscal Management, Program and Membership Development, Board & Staff Development, Capital Funds Development, Facility Management, and Community Development will enable me to significantly provide support and resources to assist local YMCAs in expanding their capacity, presence, and position to serve low income and underserved communities.

I am very confident that my passion for the mission and over two decades of service uniquely qualify me for this position. I welcome the opportunity to further discuss my skills and experiences. I can be reached at 678-***-**** or via email at ady7sd@r.postjobfree.com

Thank you for your time and consideration.

Sincerely,

John C. Reid Jr.



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