Customer Service Delivery Driver
Resume:
Ashley Greenfield
Independence, MO *****
*******************@*****.***
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Postmates, DoorDash, Grubhub, Uber - Kansas City, MO May 2016 to Present
*pick up and drop off food in a timely manner.
*Greet customers with a positive attitude.
*Resolved customer complaints and adjusted orders.
*Met incoming customers and provided immediate assistance.
*Listened to customer needs and preferences to provide accurate advise.
*Completed purchases with credit card payment methods.
*Worked flexible schedule to accommodate changing customer levels.
*Answering incoming telephone calls with professional and knowledgeable responses. Stower
Amazon Fulfillment Associates - Kansas City, KS
April 2018 to November 2019
• Stower, problem solver( solving product problems) and truck Quality Inspector
Adecco - North Kansas City, MO
November 2015 to April 2016
*Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials.
*Approves in- process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor.
*Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work, and confirming re-work.
*Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.
*Keeps measurement equipment operating by following operating instructions;calling for repairs.
*Maintain safe and healthy work environment by following standards and procedures; complying with legal regulations.
Assembly Line Worker
Johnson Controls - Riverside, MO
May 2015 to November 2015
*Recognized and reported defective material and equipment to shift supervisor.
*Making and peeling car door panel skins and applying them to boards.
*Placing car door panels into machine for foaming.
*Closely inspected parts to ensure they were clean and free of contaminants.
*Correctly and safely used hand tools, box cutters, nail drill, and machine puncture to carry out job duties. Department Manager
Wal-Mart - Kansas City, MO
May 2012 to October 2014
*Ensure customer satisfaction by greeting and answering their questions.
*Tour your department to ensure it meets our customers' expectations.
*Work hand-in-hand with sales associates to get job done.
*Prepare and plan for upcoming events that will impact your department.
*Ability to communicate, take direction at all levels, and turn it into action.
*Use basic math skills to maintain accurate inventory levels. Manager
McDonalds - Independence, MO
September 2010 to September 2012
Responsibilities
Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross - trained and backed up other customer service managers. Assumed ownership over team productively and managed work flow to meet or exceed quality service goals. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services. Skills Used
·Skilled Multi-Tasker.
·Listening Skills.
·Computer Skills.
·Inventory
Janitorial Supervisor
ISS Cleaning Service - Kansas City, MO
December 2011 to May 2012
*Oversees the day-to-day duties of all janitors while performing routine cleaning of offices and public areas and maintenance.
*Solves minor cleaning problems.
*Assists in assigned work schedules and in coordinating special cleaning jobs with management. Manager
McDonald's - Independence, MO
December 2009 to December 2011
*Food safety.
*Internal communication
*Inventory management
*Daily maintenance and cleanliness
*Store operations opening or closing shifts
*Managing crew
*Quality food production
*Exceptional customer service
*Safety security
*Scheduling
*Training
*Deposits and managing money
Manager
Hardees - Oak Grove, MO
October 2007 to September 2010
*Food safety
*Internal communication
*Inventory management
*Daily maintenance and cleanliness
*Store operations opening or closing shifts
*Managing crew
*Quality food production
*Exceptional customer service
*Safety security
*Scheduling
*Training
*Deposits and managing money
Education
GED
Independence, MO
2007 to 2008
Skills
• Demonstrated ability to greet customers with individual consideration.well versed in taking food orders professionally and promptly. Able to provide thorough information regarding menus and products. Highly skilled in operating cash registers/drawer and receive payment from customers in cash/debit/gift card. Profound skills in cleaning and stocking work and customer areas affectively. Proficient in assisting with a variety of kitchen-related functions. Great physical stamina to receive inventory, move and lifts food and beverage products and supply. Able to ensure appropriate food handling measures such as wrapping, labeling, storing, rotating be and checking temperature of merchandise. Computer literate with knowledge of Microsoft office. Experience of working within a busy and driven manufacturing environment. Good oral and written communication skills that enable me to communicate well. Ability to work independently with limited supervision in a pressured environment. (10+ years)
• Basic math
• Quality inspection
• Hand tools
• Food preparation
• Crew management
• Commercial cleaning
• Kitchen management
• Food production
• Inventory control
• Food safety
• Management
• Order picking
• Delivery driver experience
• Restaurant experience
• Hazmat
• Shift Management
• POS
• Cashiering
• Microsoft Word
• Computer Operation
• Serving Experience
• Food Handling
Certifications and Licenses
ServSafe
June 2012 to June 2017
Food Safety Manager
May 2012 to May 2015
Driver's License
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