Eddie Windom

*** ********* *****

Lagrange, GA. *0241

Mobile Phone: 706-***-****

E-mail: ady7rx@r.postjobfree.com

OBJECTIVE

IT Support Position with little to no on-call requirements.

WORK EXPERIENCE

May 2023 - Present

CAFI (Community Action For Improvement)

Lagrange, GA

IT Support Technician

Provide end user PC and application support, travel as needed to provide remote support and provide hardware support for mobile devices/computers/etc as needed.

Note: From June 2022 - May 2023 I took time off after a layoff from Delta Data. It was during this time my late wife fell terminally ill and I needed the time to take care of all things associated with this event in my life.

Contract via MDI Group to Hire

November 2019-May 2020 (Then Full-Time Hire from May 2020 until June 2022)

Delta Data Software, Columbus, GA

Operations Engineer

Windows Server 2012, 2016, 2019 support in Hyper-V environments. SaaS provider for financial-related services – provided support in Development, Testing and Production domains. Deployment of packages and updates/upgrades of web systems and their related security certificates. Make sure security guidelines are followed with staying on top of all needed patches and firmware updates. Three data centers running with one being a DR (disaster recovery) site. Performed annual DR rollover testing for our customers. In 2020, went into a “Covid Protocol” where I would additionally have to provide direct support for all employees to allow them to perform all of their duties remotely. Performed cloud migrations of systems including Endpoint Security (Trend Micro), Exchange server, Azure AD and SharePoint.

Contract via MDI Group

May 2019-November 2019

Mountville Mills, Lagrange, GA.

Direct support for International network of production facilities located in Lagrange & Dalton, GA, Canada, Ireland and two plants in Belgium. Windows 2012, 2016 support and migrations to 2019 on VMWare version 6.5 and backup/disaster recovery using Veeam. Management of Sonicwall WLAN and firewall. Support and replacement of Aruba switches as well as troubleshooting connection/connectivity problems when needed. Maintained client security with WSUS (Windows Systems Update Server) and replacement of systems failing to update on a regular basis. Provided end user support of Office 365 via Admin Center for email and Azure (Cloud) accounts. Provided developer support as needed.

Network Administrator

June 2003 - December 2018

St Francis Hospital Columbus, Ga

Healthcare Services

Network Administrator of over 3000 user accounts, 1400+ workstation accounts, with over 270 Windows-based servers, 30+ Linux based servers in a hospital environment. Setup, testing, configuration and administration of Citrix (version 5.2) Windows server in order to manage over 30 Applications and 900 concurrent logons. Administration of Exchange 2003/2010 server, including deployment and migration of all accounts into a cloud-based Exchange 2010 system. Keeping systems backed up using ARCserve, Legato Networker and Iron Mountain. Setup and configuration of various remote access systems (RAS, IPSEC and SSL VPN, PC Anywhere and KVM over IP switches). Worked closely with Help Desk and PC Technicians to provide support and troubleshooting resolutions. Setup and configuration of various network client images for deployment and redeployment of network client workstations as well as servers. Virtual servers also deployed in ESX/ESXi server environments. Project Management as well as procurement, buildup and deployment of new systems within required deadlines and budgets. Overseeing setup of network firewalls, VPNs, domain websites and portals including acquisisition of domain names and SSL certificates to comply with Federal HIPAA requirements/guidelines.

Citrix XenApp, Citrix NetScaler, Exchange 2003 & 2010, Microsoft Windows 2000/2003/2008/2012 servers, Microsoft SQL Servers 2000, 2005, 2008. Blue Coat Proxy, Fortinet Firewall systems, McKesson Clinical Systems, Allscripts EMR Systems, NextGen EMR Systems, Siemens Clinical Systems. HP Servers, EMC SANs, Extreme and Cisco Routers and Switches.

Network Systems Administrator

January 2001 - June 2002

Vital Processing Services Columbus, GA

Provide network and desktop as well as application support to over 800 users in WAN/LAN working environment currently running on Windows 2000 clients and serves. Was involved in upgrading servers and clients from Windows NT4 to current Windows 2000 platform. Applications supported include: MS Office 97/2000, Outlook 97/2000, Lotus Notes, SNA, SQL, IBM Visual Age (VisGen), MS Project, Visio, Adobe Framemaker/Pagemaker, Norton Ghost for system imaging, McAfee Antivirus (Network Versions). Also gave support on network hardware such as servers, routers, hubs, bridges, printers (laser jet, ink jet, line printers), cabling, interfaces. Current certifications include: A+, MCP's on NT4 Server, NT4 Enterprise, NT4 Workstation, TCP/IP and Networking Essentials.

Technical Support Engineer

June 1997 - October 2000

Tangent Computer Company Fremont, CA

Performed software & hardware (network server, workstation & client) installations, repairs, troubleshooting & upgrades for many government and educational facilities loacated in the state. Hardware includes RAID controller (RAID 0,1,3,5 levels) setup and configuration. Installation of Windows 2000 Advanced Server with Windows CE (Non-storage) clients. Management of contract personnel required for build ups, installation and configuration of new deployments.

Field Systems Engineer

March 1995 - June 1997

Entre Computer Center Macon, GA

Computer/IT Services

Repair and Troubleshooting of various makes of desktop, server and laptop computer systems (Including Apple-McIntosh) and various makes of printers. Also setup of client-server systems in Novell 3.1x/4.x and Windows 3.x/95/NT 3.51 & 4.0. Maintained administration for software and personel on Novell 4.1 & Windows NT 4 netowrks. Provided support for customers using ISP (Internet Service Provider) services and developed configuration files to allow uninterrupted logons. Trained employees and customers on new release of Windows 95 and various Internet applications. Setup of Print-servers, File-Servers, Web-servers and Mail-servers. Performed daily and weekly backups of network. Installation and configuration of phone and data cables.

Hardware Technician

February 1994 - March 1995

Hi-Tec Computer Services Macon, GA

Repair and troubleshooting of DOS 5.x/6.x & Windows 3.1x computer systems. Setup of Novell Netware 3.1x networks, and setup of various network fax & print servers and database applications. Repair of laser & dot-matrix printers. Installed, configured, operated and administered BBS (Bulletin Board System) software for customers to dial in and acquire: software driver updates, troubleshooting tips, requests for quotes and requests for services.

Test Technician/Quality Assurance/R&D

October 1985 - March 1991

Rockwell International Missile Systems Division Duluth, GA

Started as Test Equipment assembler fabricating mainframe computerized testing stations to test various assemblies of the Hellfire Anti-armor missile. Worked in QA in R&D for a year before acquiring test technician position operating mainframe testing stations fabricated in previous position. Performed testing, troubleshooting, and documentation of various environmental & functional tests of various Hellfire Missile components. Held "Secret" security clearance during one of my positions there.

EDUCATION

Vocational, Various I.T. Coursework To Update Skills,

January 2003 - September 2003

Central GA Technical College Macon

Performed some additional coursework in Visual Basic Programming, Database Management and CISCO routers & Windows 2003 Server.

Associate Degree,

January 1993 - December 1995

Macon Technical Institute Macon, GA

Degree as Microcomputer Specialist with specialties in Microcomputer Programming/Accounting. GPA of 3.8 Some programming classes taken (COBOL, DBase, RPG). DOS, Windows, AIX operating systems. Double-entry accounting.

Vocational, Electronics Maintenance and Repair,

September 1981 - December 1982

Columbus Technical College Columbus

Took various courses in electronics technology.

High School or equivalent,

June 1979

Hardaway High School Columbus

SKILLS

Dos, Windows 3.x/9x Expert

W2K Server & Workstation, Win XP, Win03/08 Server, Win Vista & Win 7 Expert

Novell Netware 3.1x/4.x/5.0 Intermediate

AIX,UNIX, Red Hat Linux Intermediate

Computer Hardware Troubleshooting & Repair Expert

Cloverleaf Interface Development - HL7/ADT Intermediate

SAN, NAS & Network Backup Deployment Intermediate

VPN Configuration & Deployment Intermediate

Network Security & Monitoring Intermediate

SQL DB Deployment, Maintenance and Backup Intermediate

Citrix NetScaler Intermediate

Citrix XenApp Intermediate

Microsoft Exchange Intermediate

REFERENCES AVAILABLE VIA REQUEST

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