Delivery Manager

Location:

London, Greater London, United Kingdom

Salary:

Posted:

August 25, 2023

Contact this candidate

Resume:

ALESSIO VALENTINI

DELIVERY MANAGER

+**(*)741*******

******@****************.**.**

SUMMARY

A people-oriented Delivery Manager & certified Agile Coach with a technical background and a 10+ years track record in E2E product delivery and high-performing teams’ creation. 5+ years of experience in people management and improving business verticals operations, demonstrating strategic thinking and ability to translate vision into action. Achieved results that empower teams and enhance operational performance, all while prioritising employee well- being to attract, grow and retain top talent. An objective oriented and data-informed approach as a must. EXPERIENCE

Delivery Manager, Adverity, 09/2020 – 05/2023, Remote Co-Led creation and operation of a 40+ business vertical, delivery & support of 2 cross-functional product development teams, line managing up to 16 direct reports (including 2 engineering managers). Directed the Engineering growth vision and strategic roadmap.

o Ideated and executed the new Unlimited Budget Learning & Development framework, empowering organic autonomous skills enhancement o Co-ideated and executed the growth framework, feedback process, assessment app, enabling 6mo structured 360 review cycles o Co-ideated and executed the new product development organization identity and structure, to support scaling from 70 to 140 people o Led successful migration to JIRA for the whole product development org. o Saved more than €40k in pay rises negotiations

o Executed successful downsizing with an 88% retention rate among my team Agile Delivery Manager, ASOS, 09/2018 – 09/2020, London Responsible for improving the 30+ people Customer Care business vertical effectiveness, delivery & support of 3 products via 4 feature teams across multiple business vertical, line managing up to 7 reports.

Led the E2E re-platforming & (thanks to my drive) re-design of a product used in 92% of customer support interactions.

o Reduced first time contact resolution by 7%, avg. handling time by 23%, avg. error rate by 8%, avg. advisor onboarding time by 35%, licensing costs by 50% o Reduced teams’ cycle time by 49%, increasing throughput by 94% o Refactored incident management, reducing MTTR by > 200% o Refactored business vertical structure to cross-functional feature teams Agile Coach, Wipro Digital, 07/2017 – 09/2018, London Accountable for teams' recruitment and setup, E2E delivery for clients like Lloyds Bank and British Petroleum.

CERTIFICATIONS

o ICAgile Coaching (ICP-ACC)

o Lean Kanban (KMP1)

o Leading SAFe 4.0 Agilist (SA)

o Scrum Master (CSM)

COURSES

o Leading Inclusively

o Product Ownership 301

o Acing Performance Reviews

o Coaching Dojos

o How to Handle Tough Conv.

o The Phoenix Project

o Large Scale Scrum with Lego

VALUES

Psychological safety, inclusivity,

diversity, trust, transparency,

authenticity, self-organisation, self-

awareness, ownership, autonomy,

accountability, positivity, self-

responsibility, sustainable work.

SKILLS

Agile Coaching Competency,

Coaching. Facilitation, Lean

Startup, Design Thinking, OKRs,

SMART Goals, Scrum, SAFe, XP,

Kanban, Kotter, JIRA (admin),

AzureDevOps (admin), Miro,

Slack, Notion, Confluence,

OfficeVibe.

o Launched a new financial product across four geographies, reducing avg. handling time by 53% and avg. error rate by 11%

o Created and managed a new onboarding framework and talent acquisition process, ideas then re-used at Lloyds Bank account level o Ideated and managed an "Agile education program” (featuring the likes of Jeff Sutherland) and an “Agile community of practice” Program Manager, Brightgen, 02/2016 - 04/2017, London Accountable for Heathrow Airport account relationship, E2E program delivery, leading a 25 people team across 3 suppliers to deliver a £2M budget/three workstreams Salesforce program, under-budget/on time, mentoring/coaching suppliers/customer to deliver following Agile principles/practices. Interim Mobile Practice Lead, Accenture, 05/2015 - 01/2016, London Managed the Accenture “Cloud first - apps & web practice”, taking over a failing £1M project and increased margins by 14%, sale value by 50%, restoring initially difficult stakeholders’ relationship & expectation gaps. Mobile Solution Architect & Team Lead, Accenture, 05/2015 - 01/2016, London Led client relationship management, solution design and E2E delivery of up to

£2M budget - 300k users/mo. set of multi-branded “Trips info and engagement” mobile/web apps for The Travel Corporation.

Mobile Senior Engineer & Team Lead, Tquila, 07/2013 - 04/2015, London Led product inception, product management, solution design, development of a Salesforce hybrid mobile & web framework to deliver E2E mobile/web apps. Full Stack Engineer, Makepositive, 01/2012 - 07/2013, London Worked on Salesforce implementations, mobile/web projects becoming the organisation’s “Mobile expert”.

EDUCATION

Bachelor of Computer Engineering, University of Parma, 10/2005 - 10/2010, Italy o Passing grade: 1st