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Customer Service Project Manager

Location:
Jacksonville, FL
Posted:
August 25, 2023

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Resume:

KRISHNAPRASAD K. ANEDATH

**** ******* ****, ************** ** 22407

Cell: 904-***-**** • Email: ady7qr@r.postjobfree.com

PROFESSIONAL PROFILE

Accomplished Information Technology & Medical Imaging professional with a strong, over 25-year record of success in project management and the implementation of RIS/PACS solutions at multiple hospital locations. A service leader, with a proven ability for diagnosis and repair of critical system failures, while fostering positive working relationships with strategic clients, vendors, and stakeholders. Demonstrate excellence in executing release/configuration of management projects, and ensuring product quality through effective testing and documentation. Experienced trainer of employees and distributors, through presentations and hands on guidance.

PROFESSIONAL EXPERIENCE

Imaging (PACS) Implementation Manager, Tenet Healthcare – Dallas, TX 2016 – 2017

Responsible for PACS/CPACS integration with EMR to launch Universal/cardiology viewer EMR integration with universal viewers. Successfully completed this integration in over 20 hospitals.

Responsible for all phases of project management.

Responsible for creating Testing/Training/Go-Live Plan.

Responsible for Training - Super Users and Administrators, Directors.

Responsible for evaluating 3rd party PACS application

Senior Staff Engineer, SIEMENS HEALTHCARE – MALVERN, PA 2010 – 2016

Implementation of RIS/PACS solutions in the United States, South America, and Canada.

Broadened Mayo Clinic to become a Siemens Show Site.

Enhanced customer service by providing technical support and resolving installation problems.

Addressed integration issues across platforms and facilitated solutions with minimal downtime.

Evaluated 3rd party RIS databases and provided practical cross-platform solutions.

Installation, first line of support and customer service for an excess of $30 million in contracts for PACS.

Sought after for key technical support as advisor to 10-person team.

Devised unique solutions to customer’s problems, that resulted in multiple Siemens Knowledge database entries.

Project Manager, MAYO CLINIC – JACKSONVILLE, FL 2001 – 2010

Managed all on-site IKM projects, site specific special projects, large scale operations, and directed project teams with multi-million dollar budgets.

Directed implementation of Siemens MagicWeb, SIENET PACS, RIS-PACS integration, and Endomap training.

Improved customer satisfaction by providing training and education to the MCF Radiology support team.

Negotiated the service support agreement, ensuring timely customer support while minimizing escalations.

Oversaw departmental workflow, while facilitating and participating in Research studies.

Coordinated project resources to satisfy project requirements within allotted time frame.

Senior Project Engineer, MARCONI MEDICAL SOLUTIONS – CLEVELAND, OH 2000 – 2001

Served as representative for Marconi in Integrating the Healthcare Enterprise (IHE).

Represented Marconi in DICOM Standards Committee, and several DICOM Working Groups; Base Standards, Security Standards, and Committee.

Enhanced quality and quantity of interaction between the PACS development group and Marconi.

Received senior management recognition for fostering a positive work culture and environment.

Developed and reviewed Quality Control Procedures.

Senior Programmer – Electronic Imaging, KONICA MEDICAL IMAGING – WAYNE, NJ 1995 – 2000

Served as Technical Liaison between Konica Europe and Konica Japan.

Ensured successful implementation of PACS, for all KMI customers within the United States.

Provided training and education for service engineers at Konica Medical Imaging.

Represented KMI in DICOM Standards Committee and DICOM Working Groups from 1995 – 2000.

KRISHNAPRASAD K. ANEDATH

10135 Gate Parkway North # 1712 • Jacksonville, FL 32246

Cell: 904-***-**** • Email: ady7qr@r.postjobfree.com

TECHNICAL SKILLS

Programming Languages: C, BASIC, UNIX Programming, and Embedded System

Operating System: MS Windows 10, 2000, XP, Windows Server (2008, 2012), UNIX

Architecture: VMWare Virtual Machines, Cloud Technologies, Design, HIS, RIS, PACS, and Workflow management

Business Software: MS Office Suite, MS PROJECT, MS SQL

TRAINING & CERTIFICATION

SIEMENS SYNGO PLAZA – 11/2012

NoemaLife Elektra – RIS Solution – 04/2012

SIEMENS Customer Excellence – 11/2009

SYNGO MMWP – 08/2009

PMP Training – Velocitech – 07/2008

Clinical Workflow Know-How – SIEMENS ACADEMY – 06/2006

Advanced Magic Store – SIEMENS – 2005

SI (COSMOS) – SIEMENS GERMANY – 2004

MagicWeb Cluster Solution – SIEMENS USA – 2003



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