Customer Service Data Entry

Kimberly Rivera

**** **** ******, ** ***** ● Cell - 347-***-****

● E-mail *.***********@*****.***

OBJECTIVE: Seeking a position that offers challenge and growth opportunity. SUMMARY OF QUALIFICATIONS:

• Excellent communication skills via both phone and electronic correspondents.

• Competent in various business softwares such as M.S word, excel, office, E-medsys ect.

• Effortlessly able to type 70 words plus per minute while overseeing a high urgency workplace.

• Proficient in administrative, medical terminology, insurance coding and billing.

• Knowledge of reception and customer service in both on worksite and remote. WORK EXPERIENCE:

Americare (05/2020 to 03/2022) Brooklyn, NY

Administrative Receptionist

• Served as a receptionist in the office headquarters responsible for performing administrative tasks, handling visitors' inquiries and concerns.

• Documented and verified appointments while leading clients and patients to the appropriate personnel.

• Successfully handled calls and routing them to the correct departments throughout all the companies locations.

• Assisted the executive department with payroll submission, employee records as well as patient records.

• Tactfully maintained an atmosphere of competence within our department to ensure trust in our service. Regency Drugs (06/2015 to 05-2020) Brooklyn, NY

Pharmacy Technician/Pharmacy Manager

• Carried out duties as a Manager including payroll submission,metric reports,onboarding and training of new hires to service current and future accounts.

• Held the responsibility for troubleshooting initial company computer system failures and software crashes in regards to medical and billing.

• Delegated tasks and duties to all employees in my department.

• Prepared labels, filled prescriptions accordingly and pre-packaged common use medications for patients.

• Accurately entered data entry of patients information and helped senior pharmacists in managing patients and prescriptions via computer.

RTR Financial services (10/2012 to 02/2015) Brooklyn, NY Medical Receptionist/Remote

• Maintained and followed up with insurance companies for proper payments.

• Cultivated a pleasant business relationship with clients to ensure clear communication and professional dialog.

• Tactfully processed claims in a correct and timely manner, placing claims in the proper status both on site and remote.

• Promptly adjusted to being dispatched to multiple accounts on the same day.

• Adapted to different procedures and applications used at each account to effectively suit the needs of the client. Education:

SOUTH BROOKLYN COMMUNITY HS(09/2008 to 09/2010)

Courses: Computer Applications, Office Procedures, Business English, Business Math. HIGHSCHOOL DIPLOMA

Entrepreneurship Training:

• Emphasis was placed on using current business software, communications, and the internet for business transactions.

• Gained the ability to determine the nature of the business, its products and services, its management and structure, and engage in the daily operations of running a business. References upon request

Contact this candidate