Abu Bakarr George B Sillah

**** ** *** ****, ******, IA, Unit 31, 50111

E: ady7n0@r.postjobfree.com P: 614-***-****

Professional Summary

Compassionate and organized youth care worker looking for a position in a residential facility for troubled teens. I have over 5 years of experience working with teenagers and elderly individuals. I have worked with children, families, and guardians to provide transitional care and case management for individualized needs.

Skills

Excellent oral and written communication skills - Fluent in English and French-Proficient in case management and state government policy implementation - Comfortable in institutional and residential settings - Able to creatively problem-solve and facilitate conflict resolution -Exceptional organizational and multi-tasking abilities - Natural leadership and nurturing skills - Comfortable developing interpersonal relationships.

Work Experience

Census Field Supervisor

U.S. Bureau

June 2019 – November 2019

Serves as the first level supervisor for a group of approximately 6 to 15 Field Representatives and is.

Responsible for data collection in a geography that may include some hard to count areas.

Responsible for ensuring the group's performance meets the standards and expectations set forth by the bureau and survey sponsors.

Responsible for payroll and scheduling of Enumerators.

Customer Support Representative (John Deere)

October 2018 to Present

Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within John Deere's case management system.

Create and maintain support tools/solutions available online.

Interfaces with other functional groups, such as DTAC, Product Support, Order Fulfillment, and Software Engineering, to respond to general inquiries.

Direct Support Professional / Resident Treatment Worker

March 2018, October 2018

Provide the necessary monitoring, assistance, supervision, and activities to meet the Individual daily living needs.

Follow accepted health care and sanitation procedures so that Individuals reside in a safe, secure, and healthy environment.

Program Manager Above and Beyond Caregivers

December - 2012-2017

Plan, develop and coordinate program activities to meet organizational objectives.

Conduct studies and research to evaluate and assess the quality of the programs’ results.

Document findings of study and prepare recommendations for implementation of new systems, procedures, or program changes.

Run group and individual support sessions for reintegration into home settings with biological or foster families.

Conduct needs assessment to determine training activities or to determine areas requiring additional resources and new program implementation.

Supervisor REM Ohio

November 2008-2012

Provide care, support, and guidance for teenagers in recovery in a group home.

Run group and individual support sessions for reintegration into home settings with biological or foster families.

Collaborate with other local and state agencies to provide needed services for transitional and ongoing needs.

Urban Refugees Project Manager Lutheran World Federation

March 2003-April 2006

Effective Administrative and financial control and Overall management of the refugee aid program.

Conducted youth and group home programming for enrichment, education, and life skills development.

Communicated with social workers and school officials about progress for individual youths in our urban refugee settings.

Observed behavior modification programming and asserted performance policies.

Resource management to assist refugees with special needs, which includes healthcare, housing, and community integration.

Provided protection services for safe and environmentally friendly refugees.

Education

Bachelor of Science in Human Services. Grand View University

Bachelor of Science Healthcare Management & Psychology - Waldorf University (Current Student)

Associate of Arts Psychology - Waldorf University

Associate of Arts - Des Moines Area Community College (DMACC)

Associate in Business Management – Institute of Management Mauritania

Hobbies and Interests

I am involved in a choral program, heading a church choir. I love soccer and basketball. I also love to cook.

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