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General Manager Customer Service

Location:
Stephens City, VA
Posted:
August 25, 2023

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Resume:

Samuel Kim

*** ******* ****

Stephens City, VA **655

571-***-****

ady7k4@r.postjobfree.com

Summary

Proven leader with an extensive professional background in restaurant industry which includes 22 years experience in both management and ownership. Skills

P&L Knowledge, Budgeting, Inventory Management, Customer Service, Communication, Scheduling, Event Planning, Hiring, Recruiting, Training, Time Management, Team Building, Windows MS Office, New Store Opening.

Professional Experience

APRIL 2011 - AUGUST 2022

Wok Zone, Winchester, VA - Chef/Owner/Operator

● Successfully created and operated own brand for 11 years.

● Developed more than 40 original Asian fusion recipes.

● Managed all aspects of restaurant business including hiring, scheduling, inventory management, P&L, Budgeting, Customer service, etc. MAY 2007 - FEBRUARY 2011

PF Changs/Pei Wei, Leesburg, VA - General Manager

● Entrusted to lead 3 new corporate restaurant openings.

● Won ‘Restaurant of the Month’ award 4 times in 2 years.

● Coached and developed 15+ Assistant managers and Key hourlys.

● Maintained facility meticulously.

● Led team with ‘Hands on’ approach.

OCTOBER 2002 - APRIL 2007

Panera Bread, Chevy Chase, MD/Charles Town, WV - General Manager

● Entrusted to lead 4 new franchised restaurant openings.

● Created and maintained respectful and enjoyable environment for employees.

● Provided timely, constructive coaching and feedback to Assistant managers and employees.

● Directed shift operations to ensure all standards are met.

● Maintained proper staffing levels and schedules.

2

MAY 2000 - OCTOBER 2002

Chipotle Mexican Grill, College Park, MD - General Manager

● Promoted to General Manager position in 3 months.

● Appointed to manage top revenue store averaging 60k a week.

● Controlled and maintained high volume store inventory.

● Maintained proper staffing levels and schedules.

Education

AUGUST 1998 - MAY 2000

Pennsylvania Culinary Institute(Le Cordon Bleu), Pittsburgh, PA - Associate's Degree Languages

English/Korean/Spanish(Kitchen level)

Certificates/Licenses

ServSafe, VA ABC Liquor License, VA Realtor



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