DEIDRA

RADFORD

ady7js@r.postjobfree.com

254-***-****

KILLEEN, TX 76543

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

AppleOne - COVID-19 Support Specialist

Lyft And Uber - Rideshare Driver

Central Texas • 05/2022 - Current

First. Community Services - IT Technician

Killeen, TX • 01/2002 - 08/2007

WORK HISTORY

Collaborated with local organizations to expand health services and resources.

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Participated in health promotion campaigns to raise awareness of health issues.

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Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.

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Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.

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Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.

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Skilled at working independently and collaboratively in a team environment.

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• Self-motivated, with a strong sense of personal responsibility.

• Proven ability to learn quickly and adapt to new situations. Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

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Followed company guidelines and policies when interacting with passengers.

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Built and maintained positive relationships with passengers by providing friendly and professional service.

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Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

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• Monitored systems in operation and quickly troubleshot errors. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

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Explained technical information in clear terms to non-technical individuals to promote better understanding.

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Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.

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• Set up and maintained user accounts and client access. SKILLS

• Training and Development

• Interpersonal Communication

• Critical Thinking

• Active Listening

• Problem-Solving

• Good Telephone Etiquette

Organization and Time

Management

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• Data Entry

• Attention to Detail

• Dependable and Responsible

• Self-Motivated

• Decision-Making

Central Texas College

Killeen, TX • 04/2006

Real Estate

EDUCATION

IRS - Data Conversion Manager

Austin Tx • 01/1991 - 10/2003

Served as backup for staff members, responding to system failure and maintenance emergencies.

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Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.

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Collaborated with upper management to implement continuous improvements and exceed team goals.

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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

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Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

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