Customer Service Data Entry
Resume:
DEIDRA
RADFORD
***************@*****.***
KILLEEN, TX 76543
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
PROFESSIONAL SUMMARY
AppleOne - COVID-19 Support Specialist
Lyft And Uber - Rideshare Driver
Central Texas • 05/2022 - Current
First. Community Services - IT Technician
Killeen, TX • 01/2002 - 08/2007
WORK HISTORY
Collaborated with local organizations to expand health services and resources.
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Participated in health promotion campaigns to raise awareness of health issues.
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Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
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Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
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Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
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Skilled at working independently and collaboratively in a team environment.
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• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations. Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
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Followed company guidelines and policies when interacting with passengers.
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Built and maintained positive relationships with passengers by providing friendly and professional service.
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Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
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• Monitored systems in operation and quickly troubleshot errors. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
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Explained technical information in clear terms to non-technical individuals to promote better understanding.
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Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
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• Set up and maintained user accounts and client access. SKILLS
• Training and Development
• Interpersonal Communication
• Critical Thinking
• Active Listening
• Problem-Solving
• Good Telephone Etiquette
Organization and Time
Management
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• Data Entry
• Attention to Detail
• Dependable and Responsible
• Self-Motivated
• Decision-Making
Central Texas College
Killeen, TX • 04/2006
Real Estate
EDUCATION
IRS - Data Conversion Manager
Austin Tx • 01/1991 - 10/2003
Served as backup for staff members, responding to system failure and maintenance emergencies.
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Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
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Collaborated with upper management to implement continuous improvements and exceed team goals.
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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
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Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
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