Customer Service Facilities Manager

DURELL BLACK

Washington, DC · 202-***-****

*********@*****.***

To obtain a position within an organization that provides employees the opportunity to utilize their experience as well as enhance their problem solving, customer service and leadership skills. Authorized to work in the US for any employer

EXPERIENCE

NOVEMBER 2010 TO PRESENT

INTERNATIONAL BACCALAUREATE

FACILITIES SUPPORT SUPERVISOR, BETHESDA, MD

• Monitors contractor's performance and work closely with outside vendors and contractors to ensure work is completed according to specifications. Vendors & Contractor. VSC Fire & Security, Inc. Cintas, FedEx, Shred-it, canon copy machines, quench water/office service, Staples, Datawatch, Xzina Cleaning service, Red Coast Cleaning, Pitney Bowes machinery, Etc.,

• Assist with building security and immediately responds to building emergencies.

• Coordinate and assist with departmental and employee moves.

• Manages and oversees work of 5 mail clerk employees. My Associates are responsible for Sorting and distributing mail with 3 mail runs a day. Also tracking all UPS, FedEx and DHL packages. Along with Receiving packages from UPS, FedEx and United States Postal Service. And conduct inventory on office supplies. Inspected to minimize the possibility of misplaced packages.

• Manages and oversees work of 4-day porter employees. They are responsible for cleaning all kitchens & pantry’s and keeping them fully stocked. Also, they are responsible for stocking the workrooms & supply cabinets along with keeping all of the quiet rooms & Mothers rooms cleaned.

• Monitors workload of employees.

• Provide support to the receptionist on and as needed basis, which includes answering phone and greeting clients & visitors. Ensure that all incoming calls are answered promptly and efficiently.

• Routinely inspecting offices to ensure they are maintained and cleaned to acceptable level.

• Ensure the safety of the building from fire, flood, and other hazards.

• Assist the facilities manager in preparing the annual budget.

• Perform other duties as assigned by Facilities Manager. 2

JUNE 2006 TO NOVEMBER 2010

INTERNATIONAL ASSOCIATION OF CHIEFS OF POLICE (IACP) MAIL ROOM CLERK, FACILITIES SUPPORT SERVICES - ALEXANDRIA, VA

• Attended training courses to enhance my customer service and communication skills. Received certification on Pitney Bowes equipment as well as Microsoft Word, Excel, etc.

• Escorted executives and chief of police to special events and meetings. Maintained a disciplined time schedule to make certain executives arrived at their meetings in a timely manner.

• Performed daily inspections of vehicles which included damaged tires, scheduling preventive maintenance and adequate fuel.

• Chose advantageous routes to ensure timely arrival of materials and passengers.

• Classify and mark material/mail for indexing in chronological and alphanumeric order which may be cross-referenced.

APRIL 2003 TO JUNE 2006

ASSOCIATION FOR CHILDREN & FAMILIES (ACF)

LEAD MAIL CLERK– WASHINGTON, DC

• Trained various employees on various equipment and procedure.

• Supervised and directed workflow for approximately five employees.

• Sorted/distributed mail to different departments and tracked UPS, FedEx and DHL packages.

• Conducted inventory inspected to minimize the possibility of misplaced packages.

• Conducted inspections on Pitney Bowes machinery to ensure quality performance.

• Received packages from UPS, FedEx and United States Postal Service.

• Created and maintained a Microsoft Excel spreadsheet to guarantee accountability. EDUCATION

JUNE 2003

DIPLOMA IN QUALIFICATION SKILLS, EASTERN HIGH SCHOOL - WASHINGTON, DC

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