Administrative Assistant Start Date

Latonia Vaughan

Sacramento, CA *****

***********@*****.***

+1-916-***-****

Customer service presentative for over 20 years I have experience in multi lines as a trainer for Kaiser Permanente hospital operators for 10 year, also creating policies and procedures for the department, I created the hospice call back procedure for Kaiser Permanente to process hospice calls more efficiently . I work well with others, I'm a team player, also work very independent with very little supervision. I can adapt to any situation and remain calm and collective. I face situations head on and empathize with customers for great customer service, I am a fast learner and welcome criticism and teaching and always willing to learn new things. My objective is to obtain a position within your company that can utilize my skills and abilities . Authorized to work in the US for any employer

Work Experience

Legal Administrative Assistant

Wood Law Inc - Orvilie, CA

October 2018 to Present

conduct legal research, draft documents of various legal disciplines, manage schedules, and ensure the efficient and effective administration of the office

• Perform accurate legal research and analysis.

• Interpret laws, rulings and regulations in legal documents.

• Compile, proofread and revise drafts of legal documents and reports.

• Daily record keeping with electronic and hard copy filing of documents.

• Obtain relevant information from other organizations or agencies.

• Create and organize information, and generate reference tools for easy use by the office.

• Prepare and format legal and management reports.

• Maintain and update databases and tracking systems.

• Respond to all case-related queries.

• Ensure efficient and effective administrative information and assistance. Skills

• Analytical thinker with detailed research proficiencies.

• Ability to grasp and interpret legal documents.

• Systematic knowledge of databases and tracking systems.

• Fantastic organizational skills and detail-oriented.

• Ability to work under pressure and meet deadlines.

• Ability to work independently and as part of a team.

• Brilliant written and verbal communication skills.

• Proficient in Microsoft Office, Lexis-Nexis, USAO and scheduling software. Lead PBX Operator

Kaiser Permanente - Sacramento, CA

January 2003 to April 2013

Performs a variety of phone and clerical duties of a routine and recurring nature, which includes operating the telephone switchboard, answering and relaying all incoming, outgoing, and interoffice calls, performing miscellaneous Hospital communications and directory duties. Performs required procedures for emergencies and alarms following hospital policy. Acts as an information clerk and receptionist greeting and directing visitors, and training new hires. Education

vocational

Skills

• Medical Records (5 years)

• Clerical Experience (10+ years)

• EMR Systems

• Time Management (10+ years)

• Medical Billing (1 year)

• Medical Scheduling (10+ years)

• Medical Office Experience (10+ years)

• Patient Care

• Insurance Verification

• Experience Administering Injections

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Microsoft Powerpoint (4 years)

• ICD-10 (1 year)

• Employee Orientation (10+ years)

• Hospital Experience (10+ years)

• CPT Coding (1 year)

• Medical Terminology

• Medical Coding (1 year)

• Office Management (10+ years)

• Quality Assurance (10+ years)

• Phone Etiquette (10+ years)

• Computer Skills (10+ years)

• Writing skills (10+ years)

• Medicare

• FTP

• Microsoft Outlook (5 years)

• Communication skills (10+ years)

• Customer service (10+ years)

• Office experience (10+ years)

• Legal Research (4 years)

• Anatomy Knowledge (10+ years)

• HIPAA (10+ years)

• ICD-9 (1 year)

• Epic (10+ years)

• Public speaking

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