Customer Service Support

SAMUEL CARTER

Cincinnati, OH ***** 513-***-**** ***********@*****.***

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Maintaining Clean Work Areas

Customer Safety

Client Service

Hair Cutting and Trimming

Equipment Maintenance

Business Management

Outstanding Client Retention

Outstanding Customer Service

Team Collaboration

Workflow Efficiency

Customer Relationships

Licensed Master Barber, 03/2015 - Current

Sharper Image Barbershop LLC – Cincinnati, OH

Completed full and partial shaves with clippers and standard and straight razors. Monitored inventory and availability of supplies, tools and products to minimize delays. Used highlights and lowlights to customize client hair color to match preferences. Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments. Consulted with customers to understand hair cut, color and styling desires. Managed complex appointment schedule for high-volume client base. Completed quality haircuts and styling for men, women and children. Maintained regular client list and successfully handled walk-in customers. Consulted with clients to assess personal style preferences and unique needs. Managed business customer service, responding to requests and concerns promptly. Advised clients on how best to care for hair and maintain health between visits. Answered incoming telephone calls and scheduled appointments for clients. Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.

Managed shop administration with attention to detail, including scheduling, ordering and customer service.

Kept shop neat, professional and welcoming to guests of different backgrounds. Offered clients variety of facial shaving services using both modern and traditional techniques. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Recorded weekly supply and inventory needs and made regular orders for replenishment. Consistently received positive performance reviews from guests. Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.

Counted and documented opening and closing cash amounts daily. Styled hair according to customer preferences.

Operated clippers and shears to create customized looks. Educated clients about products and self-maintenance for healthy hair based on needs and preferences. Distributed business cards outside of salon to generate new business. Resolved guest complaints about service or style.

Tracked changing trends for men, teens and boys to best serve core clientele. Completed safety training and certifications to minimize risk of infection or injury to customers. Maintained high number of return customers through precise cutting, coloring and styling of clients' hair. Janitorial Contractor, 05/2015 - 11/2021

Carter Vision Services LLC – Cincinnati, OH

Maintained floor cleaning and waxing equipment.

Used organic-based chemicals to disinfect floors, counters and furniture. Cleaned equipment and machinery to maintain in optimum working condition. Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Followed safety protocols and safe use of protective gear to prevent injury to self and others. Kept building spaces premises clean inside and outside. Used power scrubbing and waxing machines to scrub and polish floors. Vacuumed and shampooed carpets, upholstery and other fabrics. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Kept public pathways clear of safety hazards and spills with regular checks and attention. Replaced and refilled paper towel and toilet paper dispensers for users convenience. Operated buffers and burnishers to clean and polish floors. Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness. Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash. Promoted building security by locking doors and checking electrical appliances for safety hazards. Emptied waste paper and other trash from premises and moved to appropriate receptacles. Reported damages and hazardous conditions to management for further action. Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks. Emptied trash cans and recycling bins to keep building clean and free of germs. Checked in and stocked inventory throughout facility. Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors. Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Cleaned walls and ceilings with special reach tools following regular schedule. Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets. Maintained optimal supply levels to meet daily and special cleaning needs. Customer Service Representative, 02/2012 - 04/2015 Convergeys, Direct TV – Erlanger, KY

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. Provided primary customer support to internal and external customers. Utilized customer service software to manage interactions and track customer satisfaction. Investigated and resolved customer inquiries and complaints quickly. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Cross-trained and provided backup support for organizational leadership. Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Customer Service Specialist, 09/2010 - 02/2012

RDI Connect – Cincinnati, OH

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Provided primary customer support to internal and external customers. Maintained and managed customer files and databases. Offered advice and assistance to customers, paying attention to special needs or wants. Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information. No Degree

EDUCATION

Jefferson Community College

No Degree: Barbering, 2008

Cincinnati Barber College - Cincinnati, OH

High School Diploma: 06/1996

William Howard Taft High School - Cincinnati, OH

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