Customer Service Representative

Azucena Gutierrez

209-***-****, *******.****@*****.***

PROFILE Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. EMPLOYMENT HISTORY

Jan 2022 — Present Stowing Associate, Amazon Tracy I work in a fast paced environment that is very physical. I help receive and put away merchandise, get customer orders ready, load boxes, troubleshoot problems, and ensure the product meets quality requirements. Jun 2019 — Jan 2021 Nursery Associate, Thompson's Nursery Ripon I helped with receiving and unloading plant shipments. I would also price and stock the plants in appropriate area according to what type of plant. I also helped with customer service of helping customers choose the plants that were best for their landscaping needs.

Oct 2015 — May 2019 Instructor DSP 1, Central Valley Training Center Modesto Behavioral management day program where I provided training and support to adults with intellectual and development disabilities and partake in many community outings. I had the opportunity to help these individuals meet their potential and the goals they had set for themselves. Providing a wide variety of training and support to the participants with developmental disabilities in a one on one or group setting. Feb 2014 — Sep 2015 Nursery Sales, Walmart Modesto I would stock and organize shelves, help customer's checkout, and answer phones. My favorite part of this job was caring for the plants and help customers pick plants for their gardens. I also enjoyed setting up different holiday merchandise throughout the year.

EDUCATION

Aug 2009 — Jun 2013 High School Diploma, Gregori Modesto SKILLS Computer Skills Expert

Effective Time Management Expert

Customer Service Expert

Fast Learner Expert

Ability to Work in a Team Expert

Good Communication Expert

LANGUAGES Spanish Highly proficient

HOBBIES Gardening and creating plant arrangements. I also enjoy spending time with my family and taking my son to his after school activities.

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