CURRICULUM VITAE

OF

MELIKHAYA NYATI

Identity Number : 810**********

Contact Number : 064-***-****

Email Address : ady7cy@r.postjobfree.com

Residential Address: 08 Newington Street

Richmond Hill

Port Elizabeth

WORK EXPERIENCE

Role : Service Consultant (15/08/2022 – 13/ 02 2022)

Company : Amazon SA

Duties : Assisting Customer with troubleshooting.

Answering questions about the company’s products.

Providing proactive customer outreach

Collecting customer feedback

Responding to customer reviews

Handling irate customer professionally.

Role : Technical support consultant (03/03/2019 – 30/06/2022)

Company : Merchants (Xfinity ISP)

Duties : Assessing customer network connection issues

Assisting customers with troubleshooting

Escalating customers query to technician where necessary

Handling customer’s technical cases

Phone and email submission

Receiving customer feedback and escalating to relevant department.

EDUCATION

Senior Certificate: 2000

REFERENCES

Mrs. Nosisa

Team Manager ( Amazon)

Contact number : 073-***-****

Mrs. Smith

Manager ( Merchants)

Contact Number : 011-***-****

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