Office Manager Customer Service
Resume:
Jacqueline Williams
Collingdale, PA *****
********@*****.***
Responsible for the daily operations in a busy pediatric practice. Assist in patient care, answer multi phone lines, provide schedules for providers, manages a medical staff of 10. Assist billing coordinator in preparing billing statements and provide assistance in collections. Authorized to work in the US for any employer
Work Experience
Practice Manager
AdvoCare Fairmount Pediatrics - Philadelphia, PA
October 2010 to Present
Responsible for overseeing the daily operations at a pediatric office. Navigate the providers schedules to fit the needs for excellent patient care. Manages the medical staff front and back. Assist in answering patient calls, assist in scheduling appointments, verification of insurances, collecting of co pays and balances. Lia son between the patients, providers and staff for any and all conflicts. Also, assist billing coordinator in collections and preparing statements. Office Manager
University of Pennsylvania Health System - Philadelphia, PA April 1998 to September 2010
Office Manager for a huge orthopedic practice consist of 18 physicians. Assist in scheduling appointments, answering phones, verification of insurances, obtaining medical records, assist physicians when needed. My duties also included. monitor staff during hours of operation, attend weekly meetings, assist in scheduling surgeries, and maintaining a smooth work flow.
• Greeted visitors
• Collected payments
• Supervised office staff
• Supported and trained staff
• Handled direct administrative issues
Dietary Aide
Germantown Hospital and Medical Center - Philadelphia, PA June 1988 to February 1998
I served on the tray line preparing food trays, also delivered to patients rooms. Assist in filling out menus for patients.
Education
High school diploma
Martin Luther King Jr. High School - Philadelphia, PA September 1979 to June 1983
Skills
• Microsoft Excel
• Practice Management
• Medical Scheduling
• Insurance Verification
• Healthcare Management
• Medical Office Experience
• EMR Systems
• Office Management
• Employee Orientation
• ICD-10
• Payroll
• HIPAA
• Communication skills
• Customer service
• Computer literacy
• Medical Billing
Languages
• English - Expert
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