Chadwin Castro

San Jose, CA 408-***-**** ady7bb@r.postjobfree.com

Career Experience:

Customer Service, Cinemark Theatres, Milpitas, CA October 2014 - January 2017

● Delivered top-notch customer service, assisting patrons with ticket purchases, inquiries, and resolving issues with efficiency and a friendly demeanor

● Utilized point-of-sale systems to process transactions accurately and manage ticket inventory

● Collaborated with team members to ensure smooth operations during peak hours and special events

● Maintained organized records of daily ticket sales and customer interactions

● Leveraged problem-solving skills to address customer complaints and provide satisfactory resolutions

Server, P.F Changs, Santa Teresa, CA January 2017 - December 2018

● Provided excellent customer service to guests, greeting them warmly and answering any questions about the menu or restaurant

● Took orders and delivered food and beverages to tables in a timely manner, ensuring accuracy and quality

● Collaborated with kitchen staff to ensure that orders were prepared correctly and delivered promptly

● Managed a large section of tables during peak hours, ensuring that each guest had a positive dining experience

● Processed payments accurately and efficiently, handling cash, credit cards, and gift certificates Server/To-go Specialist/Food-Expo, Outback Steakhouse, Milpitas, CA January 2019 - Present

● Delivered exceptional customer service, prioritizing customer satisfaction and building strong relationships

● Managed a diverse workload, skillfully balancing multiple tables and addressing dynamic customer needs

● Employed an analytical mindset to swiftly resolve challenges and optimize table turnover

● Attained a reputation for attention to detail by accurately processing orders, handling billing, and accommodating special requests

● Collaborated effectively with restaurant staff, fostering a cooperative work environment. Education:

High-School Graduate, Evergreen Valley High School, San Jose, CA September 2009 - June 2013

References:

Available upon request.