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Customer Service Representative

Location:
Barandal, Laguna, Philippines
Posted:
August 24, 2023

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Resume:

Arnel C. Manaig

Brgy. Hornalan, Calamba City, Philippines 4027

Email Address: ady7aa@r.postjobfree.com

Mobile Number: 090********

Zoom: ady7aa@r.postjobfree.com

OBJECTIVES: Desire a position in your company where my knowledge and skills can be utilized and efficiently improve operations to contribute to the company's benefit.

STRENGHTS: Twelve years extensive experience in Logistics and Warehousing, productive in the field of Inventory management and Production Planning. Skilled in the role of Sales Representative and Purchasing officer. Customer Service Representative (Seasonal Account) April 2023 - June 2023 Nuvali Lakeside Evozone IT park Santo Domingo, Sta. Rosa City, Laguna

• Answer incoming calls, provide information about customer inquiry in a friendly manner, assess the client in booking their car rental and assuring the best customer satisfaction.

Tools used: CCP, Natres, Zoom, Microsoft Team, & Workday Warehouse In-charge May 2014 - Jun 2021 Abu Dhabi Fertilizer Industries • Abu Dhabi, United Arab Emirates

• Initiates whole warehouse activities making sure that procedures are being followed based on the KPI (key process indicator) and job instruction, from receiving of raw materials to finished goods delivery.

• Real time updating of stock, allocating items tag/s for monitoring of FIRST-IN and FIRST-OUT methods. • Transportation outsourcing, monitoring and following up shipping line about the status of the vessel, container charges and other subject related to import.

• Following up customer orders and coordinating with sales and production groups to ensure smooth goods delivery. • Committing to customers satisfaction on time delivery.

• Preparing and processing purchase order in an efficient manner, also conduct market research that determined appropriate pricing

• Maintain open lines of communication between manufacturers, vendors, and warehousing personnel to expedite product orders, distribution, and problem resolutions.

• Entrust of petty cash, compiling and analyzing daily expense and preparing balance sheet report. Inventory Control Planner Mar 2006 - Dec 2012 Philippine Auto Components (DENSO) • Calamba, Philippines

• Initiates Productivity Improvement Project in Specific Target line prior to Safety and Quality, including training and orientation.

• Performs System transactions such as finished Goods Item MA preparation, order fluctuation checking and customer order updating, Production plan scheduling. Monitor performance in the production section and updates daily output capacity on the monthly production volume report.

• Coordinate regularly with material planner for any order fluctuation to ensure smooth production scheduling and production operation.

• Conducts Meeting with internal section regarding production operations abnormalities that will affect delivery performance to customer.

• Orient new and regular associate about Safety and 5’S plus 1’S policies, warehouse rules and regulations, and upskill to other subjects that will be useful in daily operation.

• Preparing, checking and auditing safety worksheet monitoring used in the work area.

• Overseeing procedures related to work and job instructions that required revision and redundant. • Initiates Daily Cycle Count of parts and materials for better result of stock taking.

• Presenting meaningful reports to management to be used in decision making.

• Project Scheduling and preparation of annual plan. SKILLS, TRAININGS AND SEMINAR:

Construction Occupational Safety and health Basic Occupational Safety and health Safety forklift operation Real Estate Service Practitioner UAE – Driver’s license Advanced knowledge of MS Office. Ability to prioritize work and strong problem-solving skills. Excellent communication skills – written and verbal. Knowledge of market research. Good research skills and attentiveness to detail. Good understanding of supply chain procedures.

EDUCATION

BS Computer Science Jun 2000 - Oct 2005 System Technology Institute STI • Calamba City, Philippines

`CHARACTER REFERENCE (Available Upon Request).



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