Administrative Assistant Customer Service

KIM ADAMS

Brighton, CO *****

***.*****@*****.*** 720-***-**** ADMINISTRATIVE ASSISTANT

Goal to Develop and Maintain a Productive Office Environment Positive and enthusiastic individual that is a very strong self-starter, thorough thinker with a high work ethic. Strong desire to be in a work environment that allows for personal career growth through understanding and embracing all operational aspects of the organization. Excellent in communication skills both written and verbal. Ability to utilize time management skills for myself and others to ensure meetings and projects are completed on schedule. Works great under pressure and a very fast learner with a desire to learn daily. Works well with others as well as on my own. Areas of expertise:

Microsoft Office Verbal and Written Communications Time Management Record Keeping Customer Service Problem Solving PROFESSIONAL EXPERIENCE

UPS, Commerce City, CO

Administrative Assistant II (Seasonal) 2018

General administrative responsibilities included preparation of reports/presentations using various software tools and databases, compilation of information from various sources for reporting, and managing small scale projects. Performed audits of various types. Performed daily office functions and dealt with confidential material on a regular basis.

Managed all seasonal workers time card and bonus information. Worked at a high pace and with a high degree of accuracy as was required for this position. Maintained an open oral/written communication between myself and all workers. Dealt with all aspects of concern with seasonal helpers.

Estate Personal Representative 2015 to 2018

Acted as the personal representative for the estate of my sole client. Job duties included all aspects of communications with attorneys and state case workers. Responded to all attorney emails and obtained relevant paper work regarding any questions about the Estate. Concurred with sibling on any information given, needed or asked for. Signed all paper work that needed to be filed, attend any court hearing that needed a living heir and gathered all documents and certificates that were required. Maintained open communication with the estate attorney and County Clerk. Personal Care Giver, Ovid, CO 2014 to 2015

Filed all bank notes, kept check book up to date and account accessible for my client in a timely manner. Completed all paper work with doctors and attorneys, in addition to matters related to housing and land taxes. Filed and responded to mail that needed to be filed in a timely manner. Maintained an open report with the state and client’s Medicaid/Medicare case worker and any paper work obtaining to the client’s case and care. Conducted my duties professionally at all times and held myself to a high esteem. Pinnacol Assurance, Denver, CO

Records Technician II 2004 to 2011

Administrative responsibilities included pulling claims files and delivering to the appropriate department. In addition filing returned claims per the service level agreement (SLA). I also created a batch mail of claims and filed them for the appropriate department. Other duties included providing customer service for internal and external customers.

Additional general administrative responsibilities included preparation of documents, spreadsheets and presentations using Microsoft Office tools ( Excel, Word and PowerPoint ). Performed regular office functions including daily inventory of files delivered that day

ADDITIONAL RELEVANT EXPERIENCE

ARC Thrift Store, Corporate Office, - Workman’s Comp Specialist for Co stores – Green Mountain, Co.

Little Red Teacher, Lakewood, CO

Teacher (Pre–K)

Eiber Elementary, Lakewood, CO

Teacher’s Assistant