Administrative Assistant Customer Service

Chandra Daniels

***** ****** ***** **. ****** Elm Tx, 75068

908-***-****, *********@*****.***

OBJECTIVE: To secure a challenging position with a well-established organization where my hard work and experience will be utilized to improve company performance as well individual knowledge and growth.

SUMMARY OF QUALIFICATIONS

Results -driven, multi-faceted Mortgage Servicing professional with experience in Mortgage Servicing, Property Tax, Asset Management, Eviction Specialist and Customer Service. Works well independently and as a strong team member and team lead. Areas of expertise include:

Problem Analysis

Administrative Support

Data Entry

LPS/BlackKnight

NETR

Microsoft Office

Policy And Procedure Development

Customer Relations

AS400

Spreadsheet Development

Strong Multitasking Ability

Sharepoint

Equator

Client Communications/Services

Peer to peer training

Ability to work effectively under pressure

Share point experience

Customer Correspondence

PROFESSIONAL EXPERIENCE:

10/19 – Present Team Lead Customer Servicer/Tax Examiner

Cert Simple

• Use property appraisal and tax websites to complete tax certificate orders.

• Call property appraisal and tax offices to obtain information not available online.

• Obtain and disburse tax certs to client when needed.

• Maintain current property tax info such as tax rate, bills and values in our database.

• Respond to client request within SLA to ensure resolution.

• Manage team of associates to ensure client and company goals are met daily.

08/16 – 05/18 Valuations Specialist/ Administrative Assistant

Dimont and Associates

Managed a large portfolio of bank and client owned properties to determine the appropriate flood insurance coverages needed based on client requirements. Reviewed appraisals, property inspections and made recommendations based on data received. Subject Matter Expert on valuations process.

Worked Front Desk taking incoming client calls.

Opened, sorted and distributed incoming correspondence including faxes and mail.

Scheduled client visits.

Preform other project when necessary

01/16 – 02/16 Internship

Dr. Suzanne Smith, Podiatric

In office Medical Assistance Internship with podiatric.

Prepared patients for screening and X-rays before doctor visit.

Made pre-appointment phone calls, autoclaved exam and surgery utensils, and conducted x-rays.

03/14 – 07/14 Maintenance Supervisor

Truly Noble Service

Property preservation for VRM properties, while updating and closing out VRM tasks.

Followed up on daily emails to vendors and reassigning when necessary if work was not completed in timely manner

10/12-07/13 Eviction Specialist

Integrated Asset Services

Managed a portfolio of 450+ files to oversee the eviction process.

Monitored accurate, up-to-date information in client system.

03/10-02/12 Asset Manager/ REO Coordinator

AHMSI/Power REO

Managed the marketing and sales process of the REO Assets.

Ensured key objectives are met, Total Sales, Sales Price vs. Appraisal.

Reviewed offers and executed contracts.

Communicated with the MI company and the investors to receive necessary approvals on all REO loans.

EDUCATION:

2015 – 2016 Remington College – Dallas Campus

Medical Assisting with limited scope X-Ray and EKG

Honors: Deans List, Perfect Attendance

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