Patient Care Customer Service
Resume:
Susan Miday, BSN, RN
Grand Prairie, Texas
ady78j@r.postjobfree.com
· Highly skilled in disease management and case management with a focus on excellent customer service and enabling patient to achieve optimum level of self-care in desired living environment
· Extensively skilled in most patient care milieu, counseling, emergency care, hypovolemia, cardio- respiratory compromise, infusion, wounds and wound vacs, diabetes, and other vast clinical subsets
· Heavily skilled in providing care in home health and hospice care, long term care, emergency treatment, physical & mental rehabilitation, behavioral health, telemetry, med-surg, ER, obstetrics, and neurology.
Authorized to work in the US for any employer
Work Experience
Home Health RN Case Manager
Lone Star Home Health - Irving, TX
March 2018 to Present
· Provide skilled nursing interventions according to the Plan of Care in the treatment of the patient/ client illness, rehabilitative needs, disease management, and preventive care. Provide supervision and mentorship of LVNs and CNAs also assigned to patients. Management of PICC lines, wound vacs, and IV antibiotic administration.
Director of Nurses/Unit Manager
Diversicare Health Care - Dallas, TX
August 2021 to May 2022
Directed the overall operations of the nursing department in accordance with current federal, state and local standards, guidelines. and regulations to ensure the highest degree of quality care was maintained Management of the nursing department for the 134-bed skilled nursing facility. Implementation of policies and procedures based on cms regulations and specific policies and procedures of the organization.
Collaboration with members of the interdisciplinary team including physicians, nurse practitioners, consultants, social workers, discharge planners, dieticians, and vendors in order to provide quality care and services.
Conflict resolution through patient and family communication and care planning.
Charge Nurse
Red Oak Nursing and Rehabilitation - Red Oak, TX
February 2019 to September 2020
• Total patient care of rehab post-acute patients. Included admissions, discharges, initiating and maintaining IV lines for antibiotic therapy, administration of respiratory treatments, tracheostomy care, colostomy care, and documentation of patient response to treatment in electronic medical records. Provided supervision of CNAs.
Charge Nurse
On Pointe Transitional Care at Arlington Memorial Hospital - Arlington, TX October 2016 to March 2017
· Total patient care of rehab post-acute patients. Included admissions, discharges, initiating and maintaining IV lines for antibiotic therapy, administration of respiratory treatments, tracheostomy care, colostomy care, and documentation in electronic medical records. Provided supervision of CNAs.
Charge Nurse
Red Oak Nursing and Rehabilitation, - Red Oak, TX
May 2016 to September 2016
• Total patient care of rehab post-acute patients. Included admissions, discharges, initiating and maintaining IV lines for antibiotic therapy, administration of respiratory treatments, tracheostomy care, colostomy care, and documentation of patient response to treatment in electronic medical records. Provided supervision of CNAs.
Hospice Field Nurse
Faith Presbyterian Hospice - Dallas, TX
May 2014 to May 2016
A Faith-based, non-profit hospice service providing 4000 visits a year
• Provided skilled nursing interventions according to the Plan of Care in the treatment of the patient and educated family about hospice. Patients in service had a high index of medical, nursing, and social needs.
Field LVN
Home Health Paloma Health, - Addison, TX
May 2011 to May 2014
· Provided in-patient and home private duty patient care including IV infusions, blood draws, physical assessments, G-tube care, surgical drain management, and tracheostomy care. EMT-P (paramedic)
Terros Ambulance - Phoenix, AZ
November 1997 to September 2000
· Conducted rescues as a team with county fire departments and police agencies in the field and air (both on ground and fixed-wing aircraft ambulance). Provided supervision of EMTs with the service. Education
Bachelor of Science in Nursing
Aspen University - Denver, CO
November 2020
Associate of Science in Nursing
Excelsior College - New York, NY
December 2018
Diploma in Nursing
Concorde College - Arlington, TX
March 2011
certification in Emergency Paramedic
Umpqua Community College - Roseburg, OR
May 1994
Skills
• 25 years in health care supervision and direct care (job functions overlap)
• Registered Nurse: 3 years
• Licensed Vocational Nurse: 9 years
• EMT-P (Paramedic): 6 years
• CNA: 14 years
• Behavioral Health Technician: 13 years
Professional style: Approachable, optimistic, flexible, life- long learner Management: Outstanding skills in supervision and education of LVNs/CNAs, family members, and patients Service: High ability to build rapport and confidence with patient, family and patient care team Priority Management: Outcome-focused and ability to manage multiple concurrent priorities effectively
Clinical skills:
• Home health
• hospice
• inpatient rehabilitation
• sub-acute rehabilitation
• emergency medical technology
• Nursing
• EMR Systems
• Case Management
• Experience Administering Injections
• Medication Administration
• Caregiving
• Nurse Management
• Hospital Experience
• Vital Signs
• Phlebotomy
• Venipuncture
• Home Care
Links
http://linkedin.com/in/susan-miday-75a87724
Certifications and Licenses
LVN
RN License
Paramedic License
CNA
AHA Certification
CPR Certification
AED Certification
BLS Certification
Compact State Nurse License
Contact this candidate