lHeather Crouse

ady777@r.postjobfree.com

Austin, TX

+1-512-***-****

Heather Crouse

Customer support, Support specialist, Inventory specialist, Customer retention specialist

Austin, TX 78728

+1-512-***-****

Conflict resolution, ability to prioritize and multi task., research and evaluate information

Work Experience

NFL Sunday Ticket/EoG/Watchtower Agent

Google - Austin, TX

May 2022 to Present

I was hired as an EoG Operator (Eyes on Glass) and chosen to be on the NFL Sunday ticket/Watchtower team. YouTube TV

Basically I fixed the program guide and the program that was showing. Making sure they were both correct with the same team/time. After being promoted I was also tasked with making sure live events on the YouTube channel were started/ended and running smoothly. Making sure all ads were correctly shown with no portion cut out.

Noncommissioned Peace Officer

Gardaworld Security Service - Austin, TX

October 2016 to Present

Monitor area and present signs of potential threats.

Able to prepare, interpret and disseminate information regarding rules and regulations.

Insure security of doors and windows.

Greet employees and customers.

Maintain daily log.

Accomplishments

Employee of the month 3 times

promoted to Site lead in 2018

Service Technician

Harte-Hanks - Austin, TX

March 2014 to April 2016

Call center

Data entry

Inbound calls

Communicate professionally with public

Handled multiple lines

Conducted telephone inquiries/follow up calls

Process referrals

Prep Chef

Einstein Bagel Brothers - Austin, TX

June 2011 to March 2014

Customer Service.

Cashier.

Product order fulfilment.

Barista.

Inventory control.

Stock merchandise.

Education

High School Diploma

Westwood High School - Austin, TX

1997 to 2001

Business

Austin Community College District - Austin, TX

Skills

ms office

Culinary Experience

Coffee Experience

Restaurant Experience

Conflict Management

Barista Experience

Security

Food Preparation

CCTV

Supervising Experience

Loss Prevention

Cleaning Experience

Leadership

Awards

Site supervisor

February 2018

Management of 5 employees

additional customer service

daily task management

Certifications and Licenses

Security Guard License

December 2019 to November 2021

non commission

Reg # 00232082

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