John Louis
617-***-**** ***************@*****.*** Mattapan, MA 02126
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. SUMMARY
• COVID-19 Safety Procedures
• Detail-Oriented
• Heavy Lifting
• Inventory Control
• Cart Stocking and Organization
• Residential Cleaning
• Kitchen Cleaning and Dishwashing
• Team Support and Collaboration
SKILLS
08/2020 - 04/2023
06/2018 - 07/2020
Room Service Server
Courtyard Paramaribo, Suriname
• Practiced food safety and sanitation habits and followed compliance requirements.
• Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
• Took telephone orders, billed items to rooms and communicated orders to kitchen.
• Prepared silverware roll-ups, took out trash and washed dishes.
• Followed up with guests regarding order quality to satisfaction.
• Used clear communication to relay food and drink orders to kitchen staff.
• Removed trays and stacked dishes for return to kitchen after finished meals.
• Asked customers about meals to assess satisfaction and collect vital feedback.
• Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
Room Attendant
Marriot International Port-au-Prince, Haiti
• Cleaned and returned vacant rooms to occupant-ready status.
• Welcomed guests, provided answers to questions and anticipated guests' service needs.
• Delivered extra linens, paper products and toiletries to guests.
• Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
• Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
• Managed linen cart by keeping neat and organized.
• Replenished each guest room with water glasses, toiletries and paper products.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
EXPERIENCE
High School Diploma
Lycee Pierre Toussaint, Port-au-Prince
EDUCATION AND
TRAINING
French:
Limited
Spanish:
Limited
LANGUAGES