Education

**** – ****

Toronto, ON

Bachelor of Commerce

Humber College

Skills

Software

Power BI, Quickbase, Power Query, Excel, MySQL

Other

Data Modeling, Data Visualization, Statistical Analysis, Exploratory Data Analysis, Extract Transform Load, Agile Project Management

Programming Languages

DAX, SQL, Python (Pandas, Matplotlib), R

Professional Experience

2020/10 – 2023/06

Mississauga, ON

Data Analyst

Logx Group

Performed end-to-end data analysis for senior management initiatives, using DAX and Power Query in Power BI. This encompassed data collection, cleaning, exploration, hypothesis formulation, analysis, interpretation, visualization, and insights extraction across various interdepartmental projects.

Key Projects

•Customer Service Reporting - Introduced a Ticket Assignee Report, reducing average closing and response times by ~15% and increasing total tickets closed by 10%.

•Logistics & Operations Reporting - Produced a Returns & Refunds Report, resulting in a 10% monthly reduction in all-cause returns and refunds through multifactor analysis.

•Senior Management Reporting - Established a monthly company overview report with comprehensive financial and logistical performance metrics, offering senior management valuable insights.

2018/10 – 2020/03

Toronto, ON

Event Operations Supervisor

MaRS Discovery District

•Collaborated with AV and Client Management to develop event-specific procedures tailored to client requirements.

•Delegated tasks to 3-7 team members, consistently achieving FF&E setup 20% ahead of schedule through effective task prioritization.

•Successfully managed 300-1000 attendee events, ensuring seamless technical setup throughout my supervisory tenure.

2015/05 – 2018/07

Toronto, ON

Senior Customer Care Team Lead

JUST EAT Canada

•Maintained 85%+ customer satisfaction by managing expectations and resolving inquiries across all channels.

•Successfully addressed 25,000+ customer interactions with expertise and personalized support.

•Led training for 30 new employees in JUST EAT customer service, combining group sessions and 1-on-1 coaching.

Lucas Horne Data Analyst

ady76g@r.postjobfree.com

Toronto, ON

www.lucashornedata.com

647-***-****

linkedin.com/in/lucashorne

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