Customer Service Representative

SUMMARY

SKILLS

EXPERIENCE

TARA

WRIGHT

646-***-**** • ***********@***.*** • Florida NY

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Data Evaluation

Conflict Mediation

Issue and Complaint Resolution

Customer Data Confidentiality

Understanding Customer Needs

POS Systems and Ordering Platforms

Billing Adjustments and Refunds

Remote Office Availability

Customer Care Representative

Target Specialty Products Florida City, FL Mar 2015-Jul 2023 Delivered fast, friendly and knowledgeable service for routine questions and service complaints. De-escalated customer issues with proven conflict mediation and problem-solving abilities. Maintained high satisfaction score by consistently resolving first-call issues. Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.

Followed up on emailed or web-submitted customer inquiries within standard response times. Delivered customer support to high call load each shift. Kept customer and system account information accurate and current to support timely resolutions for concerns.

Documented customer correspondence in CRM to track requests, problems and solutions. Customer Service Associate

Metlife Florida Gardens, FL Dec 2008-Feb 2015

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Maintained customer privacy and protected company operations by keeping information private and confidential.

Recommended and initiated product offerings to meet customer changing needs. Assisted customers with making payments or establishing payment plans to bring accounts current.

Upheld quality control policies and procedures to increase customer satisfaction. Processed documentation and troubleshot discrepancies to build client rapport. Organized client contracts, records and reports to strengthen traceability. EDUCATION AND TRAINING

LANGUAGES

Customer Service Agent

Walmart New York Mills, NY Oct 2001-Nov 2008

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Placed special orders or called other stores to find desired items. Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Placed special orders or called other local stores to find desired items for customers. Answered questions about current promotions and resolved issues according to store policies. Computed purchases and received and processed cash or credit payment. Recommended merchandise to customers based on needs and preferences. High School Diploma

New Albany High School Albany, NY

English:

Native/ Bilingual

Contact this candidate