Customer Service Representative

Himani Prajapati

** ****** ****, ******** *******, Canada L9G 3K9 / +1-365-***-**** /

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CAREER OBJECTIVE

Experienced customer service representative with one years' experience providing high-quality service to customers. Excellent communication skills, problem-solving and effective interpersonal skills.

EDUCATION

Ganpat University, India Aug 2014– May 2018

Bachelor of Computer Engineer.

EXPERIENCE

HN Techno, Gujrat, India Nov 2019 – October 2022

Software Developer

Key Responsibilities:

• Researching, designing, implementing, and managing software programs

• Testing and evaluating new programs

• Identifying areas for modification in existing programs and subsequently developing these modifications

• Writing and implementing efficient code

• Determining operational practicality

• Developing quality assurance procedures

• Deploying software tools, processes, and metrics

• Maintaining and upgrading existing systems

• Training users

• Working closely with other developers, UX designers. Achievements:

• Positive feedbacks from management

Mac Donald’s, Gujrat, India July 2018 – October 2019 Supervisor

Key Responsibilities:

• Greeting guests, taking orders and processing payments.

• Preparing food and drinks.

• Managing delivery and mobile orders.

• Assembling orders and packaging take-out and delivery.

• Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself.

Achievements:

• Promoted to Supervisor

• Appreciation Reward

SKILLS PROFILE

• Attention to Detail

• Active listening skill

• Improving Customer Experience

• Building Customer Loyalty

• Positive Attitude

• Time Management

• Complaint Resolution

• Communication Skill

• Patience

LANGUAGES

• English

• Hindi

• Gujarati

INTERESTS

• Explore the different places around the world and watching movies. REFEREES

Available on request

Contact this candidate