Kim Desrosiers

ady72i@r.postjobfree.com • +1-508-***-****

Clinic Specialist Austin, TX, 78745, US

Performance-driven and technically sophisticated professional equipped with in-depth knowledge of the pharmaceutical and medical industries, including drugs, and health care services. Expert in providing robust sales support to achieve revenue targets within timelines as well as collaborating with internal/external employees to resolve complex issues. Instrumental in maintaining compliance with healthcare and regulatory standards. Innate ability to handle numerous patient calls/complaints, utilize various systems, and spearhead challenging projects. Adept at collaborating with technicians, ensuring adherence to clinical protocols, and training cross-functional teams for attaining set milestones within timeframes. Proficient in driving fast-paced laboratory operations and well-versed in preparing buffers/reagents, determining specimen acceptability, and processing specimens for various examinations.

Areas of Expertise

Laboratory Procedures

Sales/Medical Billing

Medical Records Management

Team Training & Development

HIPAA Compliance

Complex Coding Procedures

International/Domestic Clinic Regulations

Project Management

Information Management Systems

Professional Experience

Fagron Pharmaceutical, Austin Texas 9/22 – Current

Inside Sales/Sales Manager Support

●House Sales Accounts with 3% commission

●Sales of Sales Manager account when not available

●Maintained/Created new accounts.

●Resolved complex issues pertaining to clients/shipping/delivery and quality of merchandise.

Private, Austin Texas 2021 - 2022 Warehouse Lead/QC Support (company closed 12/22)

Maintained warehouse shipping performance. Responsible for overall quality of distribution of products. Handling client escalations/safety checks/ daily morning meetings

●Maintained all timelines for shipping accuracy.

●Worked along team to ensure a “TEAM” spirit daily.

●Maintained all OSHA and SDS performances/data.

●Hourly QC checks in each area of warehouse (production/packing/picking/scanning/shipping)

Natera, Inc., Austin Texas 2019 – 2021 Cord Blood/Tissue Specialists

Resolve complex issues by collaborating with top-performing internal/external employees. Perform exceptionally in maintaining the account daily regarding mismatched products. Conduct internal weekly meetings/updates to ensure streamlined operations. Track project results on created updates while ensuring fulltime availability for escalations.

●Managed multi-faceted tasks and successfully completed goals within strict timeframes.

●distinguished in closing all sales for Regional Directors in a highly professional manner.

●Delivered comprehensive training to the multirole internal/external employees for boosting overall performance. ● Provided impeccable sales support across United States to attain revenue milestones.

Natera, Inc, Austin Texas 2016 – 2021 Sales Billing

Demonstrate excellent performance in internal/external account relationship monitoring. Perform GP reconciliations of clinic and patient balances in an efficient manner. Juggle multiple tasks, define objectives, and metric statistics. Conduct detailed QC audits on prior performance of the team. Lead reconciliations/adjustments for Regional Directors and Clinical Field Specialists. Play an integral role in training the high-performance staff to enhance professional development.

●Established new role of Sales Billing Specialist and served as sole employee under the role to ensure timely accounts payments and up to date information.

●Successfully developed comprehensive SOPs on International and Domestic clinic regulations.

●Excelled in preparing training manuals on each job responsibilities and duties. ● Ensured HIPAA compliance by conducting routine audits.

CPL, Austin Texas 2014 – 2016 Lab Assistant

Displayed outstanding proficiency in identifying proper tubes, containers, and specimens with transport media and storage temperature for each test type. Accurately tested temperatures for frozen, room temp, and refrigerated specimens. Performed reconsolidation of lab manifest from diverse clients. Determined specimen acceptability and played vital role in taking appropriate actions regarding TNP escalation issues as well as lab resolutions, while documenting sample deviations in the incident/error logbook. Called numerous clients and led special projects in a responsible manner.

●Adhered to specific guidelines for processing/aliquoting specimens outlined in CPL guidelines for specific test types.

●Participated in online training seminars and acted as a resource for professionals requiring assistance or training.

Additional Experience

Medical Billing Associate Harrington Memorial Hospital, Massachusetts

Quality Control Technician - Pharmaceuticals Ameridose, Westborough, MA

Contracts & Credentialing Associate Fallon Community Health Plan, Worcester, MA

Senior Account Representative Medical Bureau, Worcester, MA

Senior Account Representative VNA Care Network, Inc., Southborough, MA

Patient Financial Services Fallon Clinic, Worcester, MA

Education

Certification in Travel & Tourism in Hotel Management

South Eastern Academy, Kissimmee, FL

High School

Assabet Valley Regional Vocational High School, Marlborough, MA

Associates of Health Science

Quinsigamond Community College, Worcester, MA - State EMT

Technical Proficiencies

Stripe GP Lims InContact Microsoft Office Suite NGS FISS Xifin Jira MES Salesforce AMD CARE IVANS

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