Christopher B. McNutt

Network Technician

ady71g@r.postjobfree.com • 814-***-****

LinkedIn • East Lansdowne, PA 19050

Technically minded and solutions-driven professional with extensive experience in managing and optimizing network infrastructure, ensuring seamless IT operations and exceptional user experiences. Adept at overseeing diverse equipment staging, installation, and maintenance while leading skilled teams of technicians. Expert in troubleshooting complex technical issues, implementing robust security measures, and providing innovative IT solutions to drive operational efficiency. Demonstrated expertise in network administration, system maintenance/security, and continuous improvement. Known for meticulous audits, comprehensive guides, and continuous training to enhance team performance and customer satisfaction.

Areas of Expertise

Information Technology Network Security Project Management Customer Service & Satisfaction Performance Monitoring Vendor Management IT Infrastructure Management System Installation & Maintenance Issue Resolution Audit & Compliance

Career Experience

Signature Systems, Warminster, PA 2014 – 2023

Installation Manager

Managed staging of diverse equipment, including all-in-one units, servers, fingerprint readers, printers, card swipes, displays, and camera systems. Led a team of nine technicians specializing in installation/maintenance of point-of-sale systems across nation. Delivered 24/7 on-call assistance to field technicians and onsite, phone, and remote support to both customers and employees. Maintained and updated images to accommodate new equipment and peripherals. Uploaded installation reports to CRM and monitor payroll submissions for INSTALL department under guidance of company CFO. Utilized CRM for issue tracking and resolution, assigning tickets to technicians based on expertise/customer needs.

Directed performance assessments with technicians, identifying strengths and weaknesses for targeted training.

Ensured efficient and prompt installations by orchestrating seamless travel logistics and schedules for technicians.

Maintained highest customer satisfaction by conducting meticulous audits of installations and technician performance.

Installed Cat5e and Cat6e cables to handle testing/termination and diagnosed/resolved hardware and software glitches.

Created comprehensive how-to guides for technicians to expedite issue resolution and enhance installation speed/accuracy.

Enabled swift mass imaging and equipment configuration by implementing image creation of technician and customer computers through Ghost and Clonezilla software.

Performed both basic and advanced training sessions remotely /locally, educating technicians on software updates, configuration changes, and hardware deployment.

Certified technicians in various aspects of product staging and deployment and collaborated with other managers to address deployment-related challenges.

Executed a large-scale Point of Sale (POS) installation, encompassing setup of 96 lines, deployment of 19 stations, and installation of 21 printers.

Provence Catering, Jeffersonville, PA 2013 – 2018

Director of Information Technology

Oversaw deployment, monitoring, maintenance, development, upgrading, and support of all IT systems, including servers, PCs, operating systems, hardware, software, peripherals, network equipment, and office automation devices such as printers. Configured and provisioned both LAN and WAN networks. Administered servers responsible for internet, email, and file services.

Boosted productivity by identifying and executing hardware/software modifications.

Secured systems and data by developing/establishing security policies and protocols.

Guaranteed continuity of stable hardware environment by monitoring user administration within hardware environment.

Additional Experience

Technical Operations Analyst, PNC Financial – Summit Data Center

IT Specialist/Purchasing Agent, US Supply Co. Inc., West Conshohocken, PA

Network Consultant, AMI, Inc., Rahway, NJ

Education

Bachelor's Degree in Information Technology & Networking – Cybersecurity Track, DeVry University, Philadelphia, PA

In progress

Network Operations & Support Program, Arthur McNeil Institute, Rahway, NJ

Licenses & Certifications

Qualified Integrators & Resellers (QIR) Certified, PCI SSC

CompTIA A+, Network+, PCISSC QIR; CCNA in progress

Military Service

Electronics Technician, United States Navy – USS Spruance DD963