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Customer Service Team Member

Location:
San Francisco, CA
Posted:
August 25, 2023

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Resume:

Elrond Briones

Bar Manager

Phone Number 510-***-****

Email ady70f@r.postjobfree.com

Address San Pablo, CA 94806

EXPERIENCE

Bar Manager/Bartender

Club Mallard, Albany, ca Dec 2018 - Present

Bartender

Shakewell, Oakland, CA Feb 2017 - May 2021

Bartender Shift Manager

Spats, Berkeley, CA Dec 2015 - Jan 2019

EDUCATION

High School Diploma

Pinole Valley High School, Pinole, CA May 2009

SKILLS

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

• Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.

• Counted money and made bank deposits.

• Scheduled staff hours and allocated resources to maximize team member performance.

• Scheduled and received deliveries and verified goods received against paperwork.

• Monitored employee and patron activities to enforce liquor regulations.

• Prepared beverages and cocktails according to mixing and presentation standards and recipes.

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

• Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods.

• Assessed bar inventory and completed requisition sheets to restock supplies.

• Greeted patrons promptly and cordially, exhibiting excellent guest service skills.

• Counted money and made bank deposits.

• Created new and exciting cocktails and beverages based on item availability and seasonal interest.

• Handling Difficult Customers • Ordering Bar Supplies

• Anticipating Guest Needs • Patron Rapport

• Teamwork and Professionalism • Cash Handling and Management

• Ability to Lift 30 Pounds • Aloha POS

• Outstanding Customer Service • Reconciling Cash Drawers

• Understands Tagalog



Contact this candidate