SHANE M GORMLEY

Hampton, Virginia, ***** 917-***-**** ady706@r.postjobfree.com

linkedin.com/in/gormleys/

DESKTOP SUPPORT HELP DESK SPECIALIST IT TECHNICIAN US Navy veteran with years of experience who is looking to provide added value by contributing both military and civilian education and experience in a Desktop Support role. A dedicated professional with a history of exceptional performance and the proven ability to offer top-quality technical solutions. Confident decision-maker with the ability to listen attentively to superiors and co-workers in order to follow instructions exactly as required. Efficient written and verbal communicator with high-level technical skills and a strong desire to learn. Active Secret Clearance. CORE COMPETENCIES

• Leadership

• Project Management •

Adaptability

SKILLS

• Communication •

Problem Solving •

Time Management

• Flexibility

• Positive Attitude •

Willingness to Learn

Cyber Security Active Directory Server Systems

Hardware Configurations Troubleshooting & Repairs Network Configuration Microsoft Applications Operating Systems

Maintenance

Customer Desktop

Support

Customer Relations Networking Protocols TCP/IP

Software Installation Upgrading Client Systems Network Intrusion Analysis CERTIFICATIONS

New Horizons Computer Learning Center, Tampa, FL 2023 (*pending certification)

• CompTIA A+ *

• CompTIA Network + * • CompTIA Security + *

CAREER HISTORY

• MCSA: Server 2012 *

• CCNA- Cisco Certified Network Associate *

United States Navy October 2015- July 2019

Key Accomplishments:

Saved the US Navy 7 million dollars through training and developing a stand up team of 60 personnel to fix spaces. Updated and resolved inconsistencies in ground support equipment records of over 100 personnel.

Aviation Boatswains Mate

Jun 2014 to July 2019

● Safely and expeditiously directed over 1300 aircraft moves

● Oversaw the safe working environment on the flight deck resulting in zero mishaps over an 8- month period

● Responsible for the training of over 2500 sailors in aircraft firefighting and flight deck safety

● Directly involved in the safe launch and recovery of 1800 aircraft Production Supervisor December

December 2017 to June 2019

● Directly responsible for the rehabilitation of over 450 spaces encompassing 500,000 square feet ● Trained 45 junior sailors in the correct way to use and maintain tools for space rehabilitation saving the U.S Navy seven million dollars

Work Center Supervisor

October 2015 to December 2017

● Qualified and maintained records of over 200 personnel in the correct use of ground support equipment

● Responsible for and managed over 200 spaces ensuring good order and ready for use status on equipment

● Trained 173 junior sailors in the correct maintenance actions and computer use to document such actions

Navy Reserve

June 2019 – Jan 2023

• Supervises the flexible support of logistics in the form of transportation, and supply support globally where needed by the United States Military. EDUCATION

Xavier High School, New York City

2009-2012

Tidewater Community College

2020-2023

Cyber Security

Humanities

SHANE M GORMLEY Hampton, Virginia, 23663 917-***-**** ady706@r.postjobfree.com

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