Charmi Gala

Lead Analyst - IT Asset Management

Experienced Analyst with over 10+ years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction.

ady702@r.postjobfree.com +91-983******* Mumbai, India linkedin.com/in/charmi-gala-68521145 WORK EXPERIENCE

Lead Analyst - IT Asset Management

Travelex India Pvt ltd

10/2019 - Present, Mumbai

Processing mail for EMEA/APAC IT order mailbox for Hardware & Software Request. Domain name and SSL management

Monitor cost savings through re distribution or assets/software and provide reporting. User compliance report (blacklisted applications etc).Send template Emails to non-compliant users.

Processing Ivanti request for new Asset allocation and updating asset inventory. Disposing of IT Asset after End of Life. Conducting Physical audit on half yearly basis only for laptop/desktop in GDC Providing Adhoc report to Manager’s and management. Validate Ivanti CMDB against EPM and other databases.

Senior Asset Executive

Net Connect Pvt Ltd / Think Apps Solutions Pvt Ltd 02/2016 - 07/2019, Mumbai

Keeping track of AMC assets and publishing AMC report. Handling Disposal/HDD Degaussing activity quarterly and keeping track of Gate pass, Updating inventory and collecting Destruction Certificate from vendor. Ensuring Disposed Assets status updated in Tool.

Ensuring newly procured Assets are updated in AIMS Tool and Fixed Asset Register.

Senior Asset Executive

Future Focus Pvt Ltd

09/2015 - 02/2016,

Team Lead - Helpdesk Management / Asset

Management

Wipro Infotech

05/2009 - 05/2014,

CERTIFICATES

ITIL V3 Foundation Certified

PROZM Certified SAM Professional

EDUCATION

Bachelors of Commerce

S.K Somaiya College

06/2006 - 04/2009,

SKILLS

Hardware Asset Management

Software Asset Management

Helpdesk Management SLA Mangament

Achievements/Tasks

Achievements/Tasks

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