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Account Manager Technical Support

Location:
Fontana, CA
Posted:
August 24, 2023

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Resume:

MARCO A. MAGALLON

Fontana, California ***** · Cell 909-***-**** Email: ady6yr@r.postjobfree.com

SUMMARY

Control System Technician for Elite Line Services / ONT1 Amazon Sorting Facility. Maintenance and repair of material handling control and mechanical equipment.

West Coast Sales Account Manager – USA, Canada, and Mexico managed 4 Rep. groups.

Cushman and Wakefield / Amazon – Mechanical Technician III

Maintenance and repair of material handling electrical and mechanical equipment.

Sales Account Manager for Mexico and California for Siemens industry Inc. former Invensys / Safetran. Bilingual (English/Spanish), multi-functional, dependable. Consistently exceed expectations in all tasks given.

Engineering Technical Support Specialist with expertise in manufacturing, troubleshooting, testing, and operation of railroad control equipment. Installation of locomotive control equipment, level crossings, and wayside signaling.

Conduct training and technical assistance to customers in Mexico, Canada, Brazil, Colombia, Argentina, Peru, Portugal, Turkey, and throughout the U.S.A.

Present a professional image to customers and co-workers. Display a positive, friendly, customer-service attitude. Exhibit integrity and respect for others, demonstrated ability to work closely with employees of diverse backgrounds.

EXPERIENCE

DAIFUKU – ELS / AMAZON ONT1 Jurupa Valley April 2022 – to current

Control System Technician

Maintenance and troubleshoot software programs for material handling control systems including PLC/PC controllers, Allen Bradley ControlLogix and CompactLogix PLC platform utilizing RSLogix 5000 software package, including industrial networks such as Ethernet, Control Net, Profibus, AS-1, motor control systems, servo drives, frequency drives, and electrical distribution systems. SCADA systems, and KPI’s, Mech Light Conveyors ie.

THE GUND COMPANY – Account Manager Sales Ontario California

Managing 4 Representative groups – Electrical Insulation materials and part manufacture with high engineered materials: NOMEX, Mylar, G10, Mica, GPO-3, ARBORON, FR4, Canvas ie.

C&W - Cushman and Wakefield / Amazon – Mechanical Technician III

Maintain and troubleshoot all material handling equipment including conveyors, sorters, pickers and robotics - Lead and audit preventative maintenance procedures - Install, maintain, and troubleshoot relay logic, ladder diagrams, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, general maintenance of an Amazon facility.

SIEMENS INDUSTRY INC. Rancho Cucamonga

(Sales) Account Manager for Mexico and California.

Account manager for all the freight railroads in Mexico serving as salesman, technical support, trainer, equipment cutover assistance and translation of documentation English / Spanish. Assisting customer service and the finance department on payments. Participate in yearly tenders with mayor Railroads in Mexico.

Technical Support Supervisor.

Ability to record and analyze data, troubleshoots, and implements solutions using specialized equipment including spectrum analyzer, oscilloscope, and multimeters.

MARCO MAGALLON 2/2

EXPERIENCE – continued

Travel to Mexico, Canada, South America, and Europe and throughout the U.S.A. to provide technical support on level crossing control, and wayside equipment. Prepare and conduct PowerPoint presentations in both English and Spanish.

Instruct and oversee newly hired Support Engineers and assist them in the use of advanced technology, parts and equipment.

Electronics Technician - level IV

Electronic bench test of digital, analog, and communications equipment.

Operation of Automatic Test Equipment (ATE) and troubleshooting of field returned equipment.

CONSORCIO MINERO Benito Juárez PENA COLORADA Manzanillo Colima, México

Engineer (1987-1988) - Instrumentation and Control.

Installation, maintenance and repair of process control and mechanical equipment.

EDUCATION

SALT LAKE CITY COMMUNITY COLLEGE, Union Pacific Training Center

Signalmen Course.

CHAFFEY COLLEGE, Rancho Cucamonga, CA.

CIS 1, Microcomputer Hardware, and Introduction to Utility Software.

SOUTHERN CALIFORNIA INSTITUTE OF TECHNOLOGY, Anaheim, CA.

Certified Electronics Technician, registration #AC-18812.

INSTITUTO TECNOLOGICO DE CIUDAD GUZMAN Jalisco, México

Electronics Engineer – bachelor degree (5 years program).

Instrumentation and Control of Manufacturing Process.

CENTRO DE ESTUDIOS CIENTIFICOS Y TECNOLOGICOS (CECyT 212) Zamora, México

Electromechanical Technician - degree (3 years program).

LANGUAGES

Speak, write, and read English, and Spanish.

ABILITIES AND ACCOMPLISHMENTS

Dale Carnegie Sales Advantage training course.

Commercial and domestic air conditioning and refrigeration technician.

Computer application skills: Microsoft Windows: Word, Outlook, Excel, PowerPoint.

Proficient with all standard electronic industry tools and test equipment.

Received training in Theory of Constraints, Just-in-Time, Facilitator Training, Team Skills, ISO 9000, and TQM.

On-Track Safety Training from: AMTRACK, CTA, METROLINK, and VISUALARITY. Current with On Track Safety training (recertified every year).

REFERENCES AVAILABLE UPON REQUEST



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