Data Analyst Customer Experience

JUSTAN BAKER DATA ANALYST

407-***-**** ******.*****@*****.*** linkedin.com/in/justan-baker Orlando, FL

PROFESSIONAL SUMMARY

As a data enthusiast passionate about leveraging data-driven insights to solve complex problems, I am excited to pursue a career in data analytics. With 7 years of professional experience, I have honed my analytical skills and developed a deep understanding of data methodologies, visualization techniques, and statistical modeling.

AREAS OF EXPERTISE

Key Skills: Microsoft Office (Excel, PowerPoint, Word), SQL, Python, JavaScript, Power BI, Exposure Analysis, Report preparation, Data filtering, customer experience control, and Tableau

Languages: Receptively Bilingual Spanish (able to translate), Basic Japanese, and Conversational Portuguese

EXPERIENCE

Brown & Brown Lake Mary, FL

Operations Analyst April 2023-July 2023

●Analyze operational processes and procedures within the insurance company to identify areas for improvement and optimization for over $15 Billion in assets.

●Conduct thorough data analysis to identify trends, patterns, and anomalies in operational data.

●Collaborate with cross-functional teams to gather and analyze operational metrics and key performance indicators (KPIs).

●Develop and maintain reporting tools and dashboards to track operational performance and communicate insights to management.

Progressive Insurance Orlando, Fl

Claims Adjuster May 2021-April 2023

●Investigated 500+ incident claims with precision and collaborated with external parties to facilitate effective problem-solving.

●Analyzed and investigated 700+ car accident records to capture and validate dynamic data, resulting in a 15% increase in valid claim settlements.

●Collaborated with 17 internal and external stakeholders to assess accident-related claims, achieving a 98% case closure rate.

Wells Fargo Orlando, Fl

Bank Teller Mar 2018-Apr 2021

●Compiled 200+ transactional queries with attention to detail and external collaboration to ensure accurate data and query resolution across multiple internal financial software systems (SVT, TellerView, HOGAN).

●Communicated complex financial data to 300+ clients over 3 years.

●Maintained impeccable cash management, balancing 5 multi-currency drawers daily with zero discrepancies for 3 years.

Judah Family Community Church Orlando, Fl

Director of Youth Ministry Sep 2012-Dec 2018

●Developed and managed the budget for the youth ministry while forecasting expenditures.

●Designed, instructed, and implemented dynamic comprehensive programs for youth (0-12).

VOLUNTEERING INITIATIVES

Kids Beating Cancer Volunteer Staff Sept 2008-Jan 2016

Florida Hospital Patient Life Care Jan 2011-Feb 2015

Special Olympics Florida Swim Instructor May 2011-Aug 2013

EDUCATION

Florida International University Miami FL

Bachelor of Science in Finance May 2021

CERTIFICATIONS AND LICENSES

Data Analyst Certification by Coursera(Google) Feb 2023-March 2023

Florida 6-20 All-Lines Insurance Adjuster License (PCA) May 2021

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