Support Specialist It

Jason Aldred

P:301-***-**** *************@*****.***

Professional Summary:

● Extensive experience working as an IT Support Specialist in various industries.

● Hands-on experience in LAN/WAN troubleshooting including installation and maintenance.

● Experienced with troubleshooting hardware and software problems, both remotely and on-site.

● Provided comprehensive professional support by analyzing and efficiently tackling incoming software and hardware requests and maintaining contact with users for status updates. Professional Skills:

● Critical Thinking

● Handling Pressure

● Leadership

● Problem-Solving

● Microsoft Office

● Java Script

Education:

● Bachelor of Science in Liberal Studies with a concentration in Computer Information Systems Frostburg State University, Frostburg, MD 2023

Professional Experience:

Clive Aldred INC., Clinton, MD January 2019 to Present IT Support Specialist

● Provide comprehensive professional support by analyzing and efficiently tackling incoming software and hardware requests and maintaining contact with users for status updates.

● As approved, provide minor systems administration support such as user ID creation/removal, Password reset assistance, and standard system security modifications.

● Proactively monitor system performance, and alerts and resolve as appropriate.

● Installation and configuration of software or plugins to client-server/workstation.

● Installation, modification, and repair of IT equipment such as (label-) printers, hand scanners, and mobile devices.

● Assist customers with software installations and updates.

● Respond promptly to customer inquiries, providing technical assistance and solutions.

● Troubleshoot hardware and software problems, both remotely and on-site. Frostburg State University, Frostburg, MD Oct 2019 to April 2023 Student Help Desk Support Specialist

● Provide comprehensive professional support by analyzing and efficiently tackling incoming software and hardware requests and maintaining contact with users for status updates.

● As approved, provide minor systems administration support such as user ID creation/removal, Password reset assistance, and standard system security modifications.

● Network Support LAN/WANs, installations, configurations, troubleshooting software, hardware, pc, print server, router.

● Provided end-Client systems support for LAN/WAN.

● Proactively monitor system performance, and alerts and resolve as appropriate.

● Installation and configuration of software or plugins to client-server/workstation

● Installation, modification, and repair of IT equipment such as (label-) printers, hand scanners, and mobile devices.

● Assist customers with software installations and updates.

● Respond promptly to customer inquiries, providing technical assistance and solutions.

● Troubleshoot hardware and software problems, both remotely and on-site. Shoppers, Clinton, MD May 2017 to August 2018

Cashier (Seasonal)

● Provided a positive customer experience with fair, friendly, and courteous service.

● Registered sales on a cash register by scanning items, itemizing, and totaling customers purchases.

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