IT Infrastructure and Network Analyst
Resume:
Luke Shumate
**** * ***** ******, *** * Chicago, IL 60645
************@*****.***
EXPERIENCE
Certification: Azure Fundamentals (AZ-900), Azure Administrator (AZ-104) (nearly complete) IT Infrastructure & Network Analyst, Level 2
Tawani Enterprises June 2022 - PRESENT
● Provisioned new employees in AD
● Worked within Azure AD to manage dist. Groups, security groups, mailing lists, and more
● Application administration (permissions, access, new users, deactivations)
● Worked within Intune to create app packages that were deployed company-wide
● Given responsibility of managing data on AWS S3 Storage server and creating tasks to automate data backups
● Responsible for assistance in the maintenance of IT infrastructure including networks, routers, switches, backups, software testing, and hardware replacement/updates.
● Installed Multi-Function and desktop printers in office spaces
● Worked closely with and shadowed IT Infrastructure Manager to gain experience in Networking, infrastructure, and system Administration beyond job requirements
● Frequently deployed new Windows and Mac workstations to employees-Ensuring all company standards and required parameters were met
● Commended by supervisor for meeting or exceeding all expectations for job duties within 3 months of hire date and consistently afterwards
● Regularly given additional projects and responsibilities due to job performance
● Camera system support (ExaqVision)
● Multi-site infrastructure and desktop support
● Experience working in and supporting a remote work environment Application Specialist
The Moody Church August 2020 - May 2022
● Project lead for successful research, implementation, conversion and maintenance of new large scale management software used company-wide
● Research and implementation of new ticketing system for efficient workflow and support of end users
● Evaluation and recommendation of end-user application and service requirements
● Managing application projects including coordination with internal and external users
● Assisting System Administrator in maintaining networking and related hardware and software configurations
● Providing backup support for computing and telecommunications infrastructure
● Assisting System Administrator in deploying and maintaining Office 365 and Active Directory
● Support desk tasks and duties including onsite maintenance, desktop support, and training of employees
Support Center Team Lead
Moody Bible Institute January 2016 - May 2017 & February 2018 - June 2020 ● Created and maintained knowledge base of procedures, resources, and documentation through on premises and cloud-based Sharepoint software
● Project lead to re-organize and increase printer support affecting entire organization of 3,000 staff, faculty, and students across multiple states
● Developed procedures and helped implement software system, QA testing, and launch basic knowledge in network support and implementation, including network racks, switches, patching ports, and organization
● Personally resolved 1200+ tickets and managed a team that resolved 5000+ tickets. Trained, onboarded, and supervised fifteen new staff members to Level 3 advanced techs EDUCATION
Moody Bible Institute, Chicago, IL January 2014 May 2017 Bachelor of Art in Biblical Studies PROFESSIONAL SKILLS
Xerox, Konica Minolta, and HP Printer installation and support Microsoft Office/ O365 Troubleshooting and Administration Extensive experience in desktop support of Windows and Mac platforms Ministry Platform Database Administration
Microsoft Sharepoint Database Administration
Virtual Machine/VDI experience
Zoom Conferencing Software Support
High proficiency in Oracle Service Cloud
Spiceworks Ticketing System Administration
AutoTask Ticketing software proficiency
TOPDesk ticketing software software proficiency
AD Connect
Azure AD
Microsoft Intune/Endpoint Manager
REFERENCES
Upon Request
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