Network Technician
Resume:
Chris DeVanier
**** ******* **** ~Montgomery, AL 36116 ~ 334-***-**** ~ *********@*****.***
Career Summary:
An enthusiastic detail-oriented Systems Administrator with strong problem solving and customer service experience
Extensive experience in computer operations and systems administration
Able to work with and maintain relations with staff and clients on all levels
Excellent communication skills (both written and verbal)
Detail-oriented multi-tasks with strong organizational abilities
Physically fit (mind and body)
Computer Skills
Operating Systems: Windows desktop and server on platforms spanning win 98, NT, XP, 2000, 7, 8, 10, 11 – win server 10, 16, Ubuntu, Mac: OS Mountain lion
Networking Protocol/Applications: RDP, TCP/IP, IPv4/IPv6, DHCP, VNC, VPN, VoIP, DNS, VLAN, SQL, LAN, WAN, Wireshark
Hardware: PCs, Workstations, Servers, Printers, Scanners, Motherboards, IP Phones, Copiers
Networking Hardware: Cabling/Terminating (cat5, 6.5)-Fiber Optic, Hubs, Routers, Switches, Fluke, Firewall, NIC/SCSI-cards Modems, Controllers, AP’s, (T1/T3), RAM, HDD
Software Applications: Outlook, Internet browsers: (Explorer, Firefox, Edge, Google chrome) Microsoft Exchange, Cisco Networking, MS Office/Open Office, Virtual Machine, Cloud, Track-it
Servers: (Windows) 2010, 2016, Print, Exchange, Domain Controller Personal Experience
2017–Present Idemia Montgomery, AL
Field Service Tech II
● Maintain system functionality through preventive and remedial measures
● Work as part of on-premise server support team to support 24x7 operations
● Company vehicle to travel within the state of Alabama and at times overnight to complete a task
● Support the day-to-day field service and repairs operation in order to maintain compliance to the customer’s contractual SLA requirements
● Responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, UPS, signature pads, scanners, fingerprint capture devices and equip machines to capture passports and ensuring company assets are tracked and safeguarded
● Remote service (Token) to VPN into customer systems
● Act as liaison between the IDEMIA operations team and the Customer’s operational personnel
● Provide/manage hardware and software support and maintenance
● Control/manage consumables and spare parts inventory at levels defined by management 2015 –2017 Wind Creek Casino Montgomery, AL
Tech II
● Assess the need for and implement performance upgrades and installation of servers, workstations, computers
● Create group, users, computers and domain accounts in Active Directory
● Maintain call manager for assign numbers, add, change, move Cisco IP phones within the organization
● Create Distro/Email accounts for groups and users in MS Exchange
● Maintain and support Micro’s terminals point or sales systems
● Used Wireshark/Fluke for Port location and Port activity
● Set-up software applications for end users’
● Maintain and support 100 plus Printers to include assigned static IP addresses Chris DeVanier
4236 Abbotts Walk ~Montgomery, AL 36116 ~ 334-***-**** ~ *********@*****.*** 2010 – 2014 Alabama State University Montgomery, AL Microcomputer Technician
● Managed Labs (Mac/Windows) and deployed software/Implementation of design and setup
● Configured users’ desktops/laptops for Microsoft and Mac Applications
● Assisted with the use of maintaining Active directory/ Windows servers
● Performed on-site analysis, diagnosis, and resolution of technology problems for a variety of end users, recommended and implemented corrective solutions, including off-site repair as needed
● Used deep freeze applications to limit modification to the computer by two users
● Assisted in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
● Monitored/maintained deep freeze server for a number of computers using this application
● Assisted users with the use of blackboard/Accue-track
● Troubleshooting hardware issues, load software applications and solve technical problems
● Prioritized end users service requests tickets (Help Desk Service)
● Setup SQL server to manage customer sign-in database
● Performed preventative maintenance, including checking and cleaning of workstations, printers, and peripherals 2007 – 2009 Rocket Gaming Systems Grove, Ok
IT Field Service Technician (Alabama regional area)
● Resolved issues related to games and system interface at customer request
● Test games functional components, printers, bill acceptors, bill stackers as well as check software and system interfaces for accuracy
● Performed issues relating to installation, removal, preparation, conversion, maintenance and upgrading of gaming systems/equipment
● Maintained documentation of records for repairs, preventive maintenance, prepping machine and troubleshooting
● Instructed customers on basic knowledge relating to game play
● Assisted in preparing, maintaining and upholding procedures for logging, reporting, statistically monitoring client operations
● Traveled 75% of time site to site ( COMPANY VEHICLE ) 2003 –2007 SAIC and Enterprise Technology Montgomery, AL Network Administrator
1999 –2002 CDO Technology Montgomery, AL
System Engineer
MILITARY
1996 –1998 Army – 13M
1986-- 1995 Army National Guard – 13B
Education
1991 –1995 Auburn University at Montgomery, AL
B.A Fine Arts
–1999 New Horizon Learning Center
1988 –1989 Construction School Training (OFTC) Sandersville, GA Certifications
Network+, A+
*Security Clearance: NO
Chris DeVanier
4236 Abbotts Walk ~Montgomery, AL 36116 ~ 334-***-**** ~ *********@*****.*** References
Dr. Kenley Obas
Associate VP of Academic Computing
Alabama State University
Mr. Timothy Holland,
CSC Instructor/CSCL Manager
Alabama State University
Computer Science Department
DeLise Coleman
Microsoft Senior Consultant
System Center
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