Data Entry Customer Service
Resume:
Beverly Mikaio
Sacramento, CA *****
***********@*****.***
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Work Experience
Sr. Assistant Business Process Services
Gainwell Technologies LLC - West Sacramento, CA
May 2011 to Present
• Performs data entry of material from source documents to a computer database
• Transcribes routine pre-coded and identifiable alphanumeric data from source document into an automated system
• Performs clerical tasks in the data entry function
• Processing medical claims for Medicaid/Medical
• Validating correct information and correcting errors using KFI and OCR imaging
• Keying over 1,000 claims daily ensuring accuracy and complete data. Customer Service Team Lead
CSAA/AAA Call Center - Elk Grove, CA
September 2004 to January 2009
• Interacting with customers to provide them with Emergency Roadside Assistance
• Assisting customers with information to address inquiries regarding membership products and services
• Assist in opening a new account or help in resolving a problem • Managing customer service complaints and providing further assistance to satisfy customer relations
• Provide new hires with correct tools and training to complete stellar service. Education
High school diploma
Grant High School - Sacramento, CA
September 1992 to August 1996
Skills
• Clerical Experience
• Ability To Quickly Analyze Data For Inconsistencies
• Word, Excel And Internet Usage
• Familiarity With 10-Key(10,000KSPH) And Alphanumeric Typing (45 WPM)
• Ability To Work Independently, Accurately And With Strong Attention To Detail
• Wide Knowledge Of Entering Data Fields Into Computers In Windows
• Ability To Review Error Messages And Makes Corrections During Data Entry
• Excellent Organizational And Follow-Up Skills
• Online Transaction Processing
• Clerical Support
• Employee Database Management
• Payment Transactions
• Administrative Experience
• ICD-10
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