Inventory Control Support Engineer
Resume:
Carl Boyett
Infrastructure Support Engineer
McDonough, GA 30252
****.******@*****.***
Ph: 678-***-****
IT Technician with over 21+ years of experience in Level II and Level III support. Experienced and highly familiar with a wide variety of security, network troubleshooting, and operating system software. Possess an Associate Degree in Business.
TECHNICAL SKILLS
McAfee, Sophos, SonicWall, PointSec, CheckPoint, Bitlocker, EndPoint
Windows 10 Windows Server 2003, 2008, 2012, Print servers and printers
IP Phone Systems (VOIP), Polycom and Crestron Video Conferencing
Mobile Devices (Iphone, Ipad, Andriod)
Virtual Machines /vSphere
Wyse/HP ThinClients
Aventail, AnyConnect
Exchange, Lotus Notes, GroupWise
Assyst, ServiceNow, and Silva
• Support Windows and Apple (iPads, iPhone and MacBooks) platforms using office applications, Citrix and other production software packages.
• Equipment purchasing and inventory control
• Created documentation and conducted training
• Support all Polycom systems HDX8000's / HDX6000's, CMA Desktops +, Video conferencing equipment, Support SMART technology boards incorporated into AV systems.
• Microsoft SCCM Imaging / Deployments.
• Desktop imaging platforms SCCM, Altiris, Acronis True Image.
• Administer Microsoft Active Directory Services and exchange mailbox management
• Software and hardware roll
• Remote office setups and hardware installations, racks, servers and Netbotz installs and configuration setups.
• Configure network devices
• Dealt with various Telco’s on resolving connection related issues.
• Document changes to support the environment.
• Office Moves and Closures
• Company Merger requirements
• Managed print servers, setting up and configuring printers
PROFESSIONAL EXPERIENCE
XL Catlin\AXA XL Atlanta, GA
Infrastructure Support Engineer April 2007 – December 2022
Support Windows and Apple (iPads, iPhone, and MacBooks) platforms using office applications, Citrix, and other production software packages.
IP telephone (Mitel and Cisco) deployment, configuration, and maintenance.
Equipment purchasing and inventory control
Created documentation and conducted training
Assist other IT staff as required
Support all Polycom systems HDX8000's / HDX6000's, CMA Desktops +, Video conferencing equipment, Support SMART technology boards incorporated into AV systems.
Microsoft SCCM Imaging / Deployments.
Desktop imaging platforms SCCM, Altiris, Acronis True Image.
Administer Microsoft Active Directory Services and exchange mailbox management, Microsoft Office and Office 360, Microsoft Teams
Software and hardware rollouts
Support RDP, Dameware software, and VNC software tools.
Remote office setups and hardware installations, racks, servers, and Netbotz camera installs and configuration setups.
Setup and configured Virtual machines
Setup and configure Wyse and HP ThinClients
Configure network devices
Support Queue (Assyst) (ServiceNow)
Deal with various Telco's on resolving connection-related issues.
Document changes to support the environment.
Office Moves and Closures
Company Merger requirements
Managed print servers, setting up and configuring printers
Created technical documentation to assist team members
Center for Disease Control Atlanta, GA
Encryption contractor October 2007 – April 2007
Set up RSA Citrix remote access on every system worked on.
Backed up and encryption of CDC laptops
GEAC/Extensity Atlanta, GA
Workstation Services Team Lead October 1999 – August 2006
Support Windows and platforms using Microsoft office applications, Citrix, and other production software packages.
Perform telephone deployment, configuration, and maintenance.
Inventory control
Created documentation and conducted training
Assist other IT staff as required
Support all Polycom systems
Used Ghost to image and deployed images to systems in a classroom environment.
Experience using one or more desktop imaging platforms.
Microsoft Active Directory Services
Software and hardware rollouts
Support remote locations using RDP and VNC software tools.
Assist with remote office setups and hardware installations, racks, servers, and configuration setups.
Configure network devices for customer deployment
Answer calls on a Support Queue
Document changes to support the environment.
Performed in an active role in windows migration
Performed Office Moves and Closures
Worked on Company Merger requirements
Managed print servers, plus setting up and configuring printers
Created documentation to assist team members
Riverwood International Atlanta, GA
Technical Administrator August 1998 – October 1999
Onsite technical administrator for the SAP Configuration Site
Maintained all systems, servers
Ordered equipment, and maintained licenses
Configured systems and printers shipped to locations all over the country
Acted as liaison with contractors and vendors on day to day basis
Fielded wireless and touchscreen equipment for warehouse locations
Handled all logistics for pickup and delivery of equipment
Handled backup and recovery for all servers
Maintained Lotus Notes email system
Maintained DHCP and Wireless Systems
Department of the Army Globally
Communications Electronic Maintenance Chief August 1980 – August 1998
Supervised communications electronic maintenance for a tier 1 Signal Company.
Managing and maintaining all communications and electronic equipment
Signed for and responsible for over a million dollars worth of equipment
Managed and evaluated 40+ personnel
Manage shop operations
Served Training NCO, maintaining and setting up training activities, records, quarterly, yearly, and three-year plans
Initiated and monitored Training meetings and Training sessions
Worked with Motor Maintenance Personnel to assist in maintaining maintenance records and coordinating vehicle maintenance
Maintained computer systems for the company and helped train staff on the use
Worked with Officers and Senior Non-Commissioned Officers on evacuation reports
Maintained and controlled stock records and logistical patterns for supply support command
EDUCATION
MacArthur Technical College, Opp, Alabama
Associate Degree – Industrial Electricity, 1978 – 1980
Lurleen B Wallace Community College, Andalusia, AL
Associates Business, Business Administration and Management, General, 1982 – 1984
Microsoft Certified Professional
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