MICHAEL A. EDWARDS Smithfield, NC

m: 301-***-****

ady6pv@r.postjobfree.com

LinkedIn Trailblazer.me

PROFESSIONAL SUMMARY

Vision-driven change agent seeking to advance as a Salesforce Administrator while optimizing Customer Relationship Management.

Versatile professional prepared to transfer critical thinking, problem solving, and task prioritization skills honed during 10 years in the US Air Force to a career as a Salesforce Administrator. Proven ability to create digestible data analytics with reports and dashboards, identify third party solutions through the Salesforce AppExchange, and provide customer site support through Experience Cloud. Respected as an empathetic, proactive leader and collaborator who guides team members in consistently surpassing service goals. Out-of-the-box thinker who is comfortable working in teams or independently to ensure solutions consistently meet or exceed business goals. CORE COMPETENCIES

Salesforce Management

Salesforce Sales Cloud

Database Management

Database Security

Application Design

Data Loading

Mobile Development

Software Development

Project Management

Approval Processes

Custom Objects

Service Cloud

Data Analysis

Team Leadership

Regulatory Compliance

Flow Builder

Agile Methodology

Staff Development

EDUCATION AND CREDENTIALS

FULL-STACK SOFTWARE DEVELOPMENT, 2021

devCodeCamp, Milwaukee, WI - 16-week fully immersive program Skills Acquired: Code Reviews, Solo Projects, Team Collaboration CERTIFICATIONS:

AWS Certified Cloud Practitioner, In Progress

Salesforce Platform App Builder, In Progress through Trailhead

Salesforce Certified Administrator, Trailhead

Salesforce Certified Associate, Trailhead

Active Secret Security Clearance

OSHA 10-Hour General Industry Certificate

Payroll Accounting Certificate

ASSOCIATE OF ARTS (A.A.) IN ACCOUNTING, 2019; Wake Technical Community College, Raleigh, NC ASSOCIATE OF APPLIED SCIENCE (A.A.S.) IN AVIATION MAINTENANCE TECHNOLOGY, 2019; Community College of the Air Force PROJECTS

RANDOM RESTAURANT GENERATOR – PERSONAL CAPSTONE, 2021

Designed and developed an app that acquires user location and input through filter criteria to return a random local restaurant meeting their search parameters.

Technologies: React.js, JavaScript, HTML, CSS, C#, ASP.Net Core Web API, and Google Maps API ECOMMERCE WEBSITE FOR BEARD CARE – GROUP PROJECT, 2021

Produced an app that enables users to search for various men’s beard care products with CRUD functionality.

Technologies: React.js, JavaScript, HTML, CSS, C#, ASP.Net Core Web API and Postman MICHAEL EDWARDS Page 2

TECHNICAL EXPERTISE

PROGRAMMING LANGUAGES AND TECHNOLOGIES: JavaScript, React.js, Python, C#, HTML, CSS, Bootstrap, ASP.Net Core, MySQL, Django REST Framework, Mongo DB

TOOLS/IDE’S: Git, GitHub, Visual Studio, VS Code, PyCharm, Postman, Zoom, Slack, Trello, Notion, MS Teams INTERESTS: AI/Automation, Full-Stack Development, Web Development, Mobile Dev, UI/UX Design, Data Analytics PROFESSIONAL EXPERIENCE

USAF RESERVES, GOLDSBORO, NC

TRANSITION ASSISTANCE PROGRAM MANAGER, JULY 2022 TO PRESENT

Direct and oversee the completion of the congressionally mandated TAP program for 216 members prior to their separation of active-duty orders greater than 180 days or military retirement.

Generate and deliver detailed monthly reports to AFRC/HQ, Seymour Johnson AFB unit commanders and leadership regarding member compliance status.

Coordinate and conduct initial counseling sessions and pre-separation briefings for all members required to complete TAP, ensuring resources are available, acknowledged, and readily accessible.

Examine and assess Individual Transition Plans and Capstones upon member completion of their eLearning training requirements and confirm signatures are obtained through the DoDTAP portal; members are required to complete certain online computer-based trainings (CBTs), providing information on the resources that are available on and off military orders.

Resolve issues that may arise among team members and strategic issues that may need the attention of senior managers.

Identify member tracking system deficiencies; improve and implement new tracking process, increasing unit TAP compliance rate from 46% to 87% in two months. SECTION CHIEF, AUGUST 2018 TO PRESENT

Facilitate the skill-level upgrade between skills one through nine indicating level of knowledge and cross- training of 54 personnel to eight new KC-46 airframes valued at $1.4 billion.

Originated a training tracking system which led to a decrease in overdue annual training requirements from 26% to less than 2%.

Spearhead all aspects of manning requirements, including coordination and execution, for Wing Nuclear Deterrence exercises.

Orchestrate virtual Unit Training Assemblies by establishing times, training classes, and cross-functional platforms in accordance with the local flying schedule; reacted to new COVID protocols to ensure max participation of Reserve members during the one drill weekend each month.

Manage training time effectively and ensure members have every opportunity to learn necessary skills to succeed in their particular position.

Assist in planning, implementing, and administering educational training that enhances the performance in all members.

Monitor and maintain full compliance with all policies and procedures from higher headquarters as well as legal regulations.

DRAKEN INTERNATIONAL, LLC, KINSTON, NC, FEBRUARY 2022 TO JULY 2022 AIRCRAFT MECHANIC II

Prepared 162 Douglas A-4 Skyhawk aircraft to engage in US Department of Defense Advanced Readiness Training program sorties.

Received A4K/N Engine Run authority, Exceptional Release authority, and End-of-Runway authority within four months of learning aircraft operations.

Performed extensive 53-time compliance inspections and maintenance tasks while adhering to Federal Aviation Administration FAR.

Obtained strong cross-system knowledge of A4K/N hydraulic, electric, fuel, and avionics systems to test, troubleshoot, and repair unforeseen maintenance issues and time compliance tasks. MICHAEL EDWARDS Page 3

JAMES A LUCAS AND COMPANY, RALEIGH, NC, LLP, JANUARY 2020 TO APRIL 2021 JUNIOR ACCOUNTANT/INTERN

Created and updated comprehensive historical records and ledgers for 100+ local companies as well as assisted partners in client tax preparation.

Drafted correspondence letters and supporting documents on behalf of clients for communication with the IRS.

Prepared and submitted 200+ personal and business tax returns in accordance with IRC guidelines, ensuring full accuracy of all information.

Studied and analyzed data for utilization by senior management for quarterly financial statements of large commercial clients.

USAF ACTIVE DUTY, GOLDSBORO, NC, AUGUST 2012 TO AUGUST 2018 LEAD AIRCRAFT MAINTENANCE TECHNICIAN

Performed complex aircraft, engine, and component inspections in order to avoid further aircraft and component damage.

Presided over 23 business trips in support of global operations and delivered over 2.3M pounds of jet fuel to aircraft, thus optimizing cargo delivery readiness and worldwide troop support.

Acquired multi-system knowledge of aircraft components, aided specialists with troubleshooting and repairs.

Dedicated 18 months to Tool Support section; revitalized tool inventory system to facilitate TCMax Asset Management software capabilities.

AWARDS AND HONORS

The Air Force Commendation Medal, 2018

The Air Force Achievement Medal, 2017

VOLUNTEERISM

NAMIWalks North Carolina

Habitat for Humanity

Meals on Wheels

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