JAMILA HUNDLEY

Tampa, FL ***** / 813-***-**** / ady6pq@r.postjobfree.com

EXPERIENCE

**/**** – Current Customer Service Representative

Intercruises Shoreside & Port Services, Tampa, FL

• Greeted customers.

• Assisted in the boarding process.

• Answered questions to ensure an enjoyable cruise. 01/2023 – 05/2023 Customer Service Representative

Bayshore Dental Studio, Tampa, Fl

• Accounts Receivables.

• Updated forms of payment.

• Requested and processed supplemental forms for refunds/credit.

• Maintained relationship between Dental office and patients.

• Promoted high customer satisfaction by resolving problems while offering knowledgeable and friendly service.

• Answered incoming calls and emails.

• Provided frontline customer support or assistance with produce and service transactions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Demonstrated excellent communication skills in resolving product and customer complaints.

• De-escalated problematic customer concerns while maintaining and calm and friendly demeanor.

• Set up and activated customer accounts.

FACILITIES ASSOCIATE

09/2010 – 12.2010 Arbor Medical Staffing, Tampa, FL (Internship)

• Invoicing

01/2008 – 01/2009 Facilities Associate / Production Worker

• Responded to emergency issues quickly to maintain smooth business operations.

• Implemented troubleshooting techniques to resolve issues. EDUCATION/TRAINING

• Graduate Gaither High School

• Certificate in National Customer Service

• Medical Billing, Technical Center, Tampa, FL

ADDITIONAL INFORMATION/SKILLS

• Customer Service Management

• Outstanding problem solving and listening skills.

• Complaints/Dispute Resolution.

• Records and information management.

• Team building motivation.

• Productivity Improvement.

• Procedural Compliance.

• Quality Assurance.