Donna Jones

ady6p9@r.postjobfree.com

Cell Phone 901-***-****

OBJECTIVE:

To obtain a responsible and challenging position within your company that will allow me to utilize my experiences in technical knowledge and support. Providing customer services, such as hardware/software diagnosis, support and repair, while maintaining excellent written and verbal communication skills.

EXPERIENCE:

2008 to Worldwide Tech Services, Tewksbury, MA - Senior Field Engineer

Present

Duties include hardware and software focused support, break fix services and solutions on various client products including servers, desktops, laptops, notebooks, workstations, tablets, basic printers, MF printers, Scanners, Desk Side Support services, and POS systems.

• Onsite Customer support for designated equipment

•Standby/On call rotation for service area

•Travel Tech as needed to various locations throughout United States

•Meet established customer service satisfaction criteria while completing all administrative tasks and professional responses

•Effectively control assets and inventory of clients through prompt turnaround of parts and equipment

•Prompt reporting of all time, mileage and documentation for each service call

•Supported systems include

Cisco- Routers and Switches

Dell- Servers, Desktops, Workstations, Laptops, Tablets, Tape Libraries, Printers

Lenovo- Servers, Desktops, Workstations, Notebooks and Tablets

IBM- Printers

Apple- Servers, Desktops, and Laptops

Hewlett Packard- Desktops, Laptops, Tablets, and Printers

Sony- Desktops, Laptops, and TV’s

Lexmark- Printers and Scanners

Canon- Printers, Scanners and Copiers

2001 to Independent Consultant and Contractor

Present Perform installations/upgrades of MS operating systems, e-mail, applications, and components, anti-virus/firewall programs, hardware upgrades, install and configure Cable/DSL modems and internet connections TCP/ IP, DHCP, and other network settings, cabling installations, Web Page creation and support, and others at request.

1992 to UNITED PARCEL SERVICE, Memphis TN

2007 IT Technician

Solid experienced professional, dealt with pc hardware, software, troubleshooting solutions, project management, training and migrations. POS Experience and Helpdesk Support.

Supported facilities locally and remotely in Tennessee, Arkansas, Mississippi, and Louisiana. Directed multiple tasks effectively and mastered software and tools quickly. 11 years experience as coordinator and trainer for new technicians and end users.

Project Management - Instrumental in the implementation of over 900 systems for new innovative shipping programs.

Network/Systems Administrator - Workstation support for over 500 local computer systems and equipment.

Server 2003 configuration, management and maintenance on multiple servers.

Developed and implemented proper preventative maintenance to proactively manage and troubleshot servers and systems. Assisted in network design and implementation. Provided new technology ideas & solutions for feasibility, usability and suitability to fit technology infrastructure as well as evaluated, tested, and recommended deployment of updates and patches.

June 2006 to UPS Remote Access Support Helpdesk Technician

Dec 2006 UPS 6 Month Special Assignment at UPS Supply Chain Solutions - Self Managed

Provided level 3 remote support, to Southeastern and Northeastern United States. Three local Supply Chain Solutions facilities supported. Supported MS operating systems, Server 2003, accounting and financial Software (Khalix), Citrix, Cognos, Express Works, troubleshot network connectivity issues (i.e. LAN, Wireless, DSL, VPN etc.)

1994 to UPS Package Car Driver - Bartlett, TN

1996 Route driver for UPS packages

1992 to UPS Package Handler - Bartlett, TN

1994 Loader of UPS packages onto package car for delivery

EDUCATION: Continuous online training of supported systems I am responsible for maintaining

CERTIFICATIONS:

A+ Technician Certification

Network + Certification

Certified Systems Technician on the following systems:

Dell DCSE (Dell Certified Systems Expert)

LENOVO, HEWLETT PACKARD, IBM, LEXMARK, SONY, APPLE

University of Memphis, Memphis, TN

Bachelor of Science in Education in Parks and Recreation Admin and Management

Oak Grove High School, Paragould, AR

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