General Manager Customer Service
Resume:
Jalyn Robinson
Seasoned professional with **+ years of experience in the hospitality and service industry. Proven ability to manage and lead teams, develop and execute marketing strategies, and provide excellent customer service.
Washington, D.C
ady6oe@r.postjobfree.com
EXPERIENCE
Albi, Washington, D.C — Operations Assistant
January 2022- Present
I provide administrative assistance to my General Manager of a Michelin star restaurant. My duties included; onboarding and training of Front of House Staff, maintaining a symbiotic rapport with VIP’s, and overall creating a workplace that will present refinement and produce growth.
●Ensured that all food and beverage standards were met
●Maintained beneficial relationships with food and alcohol vendors and produced a 10% profit since date of hire.
Conrad Hilton, Washington, D.C — Bartender
June 2018 - February 2020
●Managed a team of 10 bartenders and servers
●Developed and implemented new cocktail menus
●Increased sales by 15% year-over-year
●Promoted to Bar Manager in October 2019
EDUCATION
American University, Washington, D.C — B.S in Psychology and Public Relations
2022 - Present
●I am pursuing this degree in hopes to fulfill my dream of representing those that are being mischaracterized by an outside narrative, or simply misunderstood. I strive to help the public and allow everyone to shine in their best light.
SKILLS
Microsoft Office Advanced
Time and Crisis Management
CPR/AED/Lifeguard Certification
Asset Acquisition and Management
Empathetic and Firm Leader
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