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Technical Support Customer Service

Location:
Buenos Aires, Argentina
Salary:
1200 USD
Posted:
August 24, 2023

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Resume:

Federico M. Schmidt

Paroissien ****, Nuñez, Capital Federal.

ady6ob@r.postjobfree.com / 15-6690-3025

Highly skilled IT Technician with 20 years of experience in providing technical support, troubleshooting, and maintaining computer systems. Seeking a challenging position in a dynamic organization where I can utilize my technical expertise and problem-solving abilities to contribute to the success of the company.

Proficient in hardware and software installation, configuration, and troubleshooting.

Strong knowledge of Windows operating system

Skilled in network setup, administration, and maintenance.

Experience with virtualization technologies, including VMware and Hyper-V.

Strong understanding of TCP/IP, DNS, DHCP, and other networking protocols.

Knowledge of security best practices and experience in implementing security measures.

Excellent problem-solving and analytical skills.

Effective communication and interpersonal abilities.

Ability to work independently and in a team-oriented environment.

Detail-oriented with excellent organizational skills.

Proficient in social media platforms

Experience

Technical support and projects at SS FULL SERVICE SA

02/2016 – present

Responsible for IT, project implementation and new technologies. Supervision of infrastructure, hardware and communications purchases and inventory management.

Technical support coordinator at PROSEGUR SA

04/2012 – 12/2015

Coordinator and technical reference of the IT laboratory.

6 people in charge.

Tasks :

Assignment, supervision and monitoring of tasks among the technicians of technical support level 2.

Attention of VIP users (international directors and managers).

Ticket management through HP Service Manager platform.

Inventory of hardware and software of the company (OCS Inventory ).

Coordination of installation of equipment for branches throughout the country.

Active Directory .

Installation of Windows Server 2008 / 2012 servers.

Avaya IP Telephony

Design and preparation of manuals, documentation and technical instructions.

Provided training and guidance to end-users on utilizing computer systems and software

Systems Manager at University of Buenos Aires

Sports Coordination — 2009-2012

University City.

Area support and systems manager, 20 users and 2 servers.

Tasks :

Maintenance and repair of workstations .

Installation and updating of servers, web, email and FTP.

Website content update (Adobe Dreamweaver).

Wired network management.

Registration of users, and equipment configuration.

Technical support and customer service at Quixote Graphic Center

Sports Coordination — 2007-2009

Tasks :

Poster designs and layouts in PowerPoint and Adobe Illustrator

Image design in Photoshop.

Technical support for PCs and printing equipment (printers and plotters)

Wi -Fi network management

education _

python programming

Cisco Academy

2022 – Ongoing

Google Adwords

IT education

2018

ITIL Foundation

Project Management Institute

2014

Microsoft Windows Server Administration Fundamentals

Microsoft certification

2014

Cisco CCNA 1/2/3/4

CITECH, Martinez

2013

Computer Engineering (studied up to 3rd year)

UADE

2007

Commercial expert c/esp. Accounting and Tax

Fatima Educational Institute, Martinez

2000

Language: Advanced oral and written English.

skills

●Microsoft Office (Word, Excel PowerPoint, Outlook)

●Microsoft Windows (installation, configuration)

●Microsoft Windows server (installation and administration)

●Unix/Linux

●Adobe Photoshop

●Adobe Illustrator

●adobe Dreamweaver

●CorelDRAW

●Repair of PCs, notebooks, and smartphones.

●Wired and wireless network management

●Remote support (VNC, Teamviewer . Dameware)

●Active Directory Administration

●Installation and configuration of IP cameras

●Website design.

●Informatic security.



Contact this candidate